Appointment with a Dentist

Mr. Nikolaev: Good morning. Could I speak to Dr Williams’s secretary, please?

Secretary: Speaking.

Mr. Nikolaev: My name is Nikolaev. I would like to have an appointment with the doctor.

Secretary: Is it something urgent, sir?

Mr. Nikolaev: Yes, rather. My son needs a dentist.

Secretary: I see. How old is he?

Mr. Nikolaev: He is about eight.

Secretary: Can you bring him tomorrow at eleven?

Mr. Nikolaev: That's Thursday, isn't it?

Secretary: Yes, sir.

Mr Nikolaev: That’s fine. Thank you very much.

5. What would you say in reply to these remarks?

1. This is Mr. Slow speaking. I would like to make an appointment with Mr. Gorelov. 2. I’m afraid I’ll be tied up tomorrow. Could you suggest an alternative date? 3. There's something I'd like to talk to you about. When can we meet? 4. I’m afraid we cannot fit you in today but we could recommend you another dentist. 5. This is Mr. Fray's secretary. I’m calling to confirm your appointment with Mr. Fray for tomorrow, at 10 a.m. 6. I’m calling to let you know that Mr. Bell will not be able to keep the appointment. He is away from London and won't be back until after Wednesday. We are sorry about this.

6. In what situations would you say the following?

1. Sorry, we cannot fit you in today. 2. Let me consult my schedule. 3. Could you give me an alternative date? 4. I'm afraid Mr. Petrov will not be able to keep the appointment. 5. Could I make an appointment with the dentist? 6. I can give you a lift afterwards. 7. We've made an appointment for Wednesday tentatively. 8. I'm calling to confirm your appointment with my colleagues. 9. We're looking forward to seeing you next Sunday. 10. I'd like to report the fault of my phone. 11. The line is completely dead.

7. Role-play making an appointment by phone:

1) with your counterpart; 2) with a doctor; 3) with an engineer from the TV repair service; 4) with a dentist; 5) with a friend of yours; 6) with Mr. Brody, Sales Manager of a big company.

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