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A Short Course in Human Relations

UNIT 1. BREAKING THE ICE

To make the world a friendly place,

one must show it a friendly face.

Lead-in

Read the following words of wisdom. What do they mean?

· The world is a looking glass and gives back to each person a reflection of his attitude.

· Treat everyone with politeness, even those who are rude to you – not because they are nice, but because you are.

· True politeness is perfect ease and freedom. It simply consists in treating others just as you love to be treated yourself. (Chesterfield)

· Ceremonies are different in every country, but true POLITENESS is everywhere the same. (Oliver Goldsmith)

A Short Course in Human Relations

The Six Most Important Words: "I admit I made a mistake"

The Five Most Important Words: "You did a good job”

The Four Most Important Words: "What is your opinion?"

The Three Most Important Words: "If you please"

The Two Most Important Words: "Thank you"

The One Most Important Word: "We"

The Least Important Word: "I"


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