Wrong number

1. If you dial the wrong number it can be confusing and embarrassing. But how do you find out that you've made a mistake? And how can you check to be sure?

2. Imagine you've dialed the wrong number. What might the person who answers your call say? What would you say in reply?

Useful Phrases

ü You must have the wrong number

ü Is that not 556 8790?

ü No, it’s 555 8790

ü Sorry about that

ü I must have dialled the wrong number

ü Can I help you?

ü I’m sorry, you’ve got the wrong number

ü I’ll try and put you through

ü His direct number is…

ü Sorry to have troubled you

3. The dialogues below contain nine mistakes. Read them and try to correct the mistakes. Try to make the talks of your own.

Male: Hello, this is the press office.

Michelle: Rachel Allsop, please.

Male: I’m sorry, you might have the wrong number. There’s no-one of that name here.

Michelle: Oh. Can I check the number I’ve got…is there not 5568790?

Male: No, it’s 5558790.

Michelle: Oh, sorry of that. I must have connected the wrong number.

Male: No problem! Bye!

II.

Male: Hello, press office, I can help you?

Ruth: Hello. Paul Richards, please.

Male: I’m sorry, you’ve got a wrong number, but he does work here. I’ll try and put you on. In future, his direction number is 5558770.

Ruth: Did I not dial that?

Male: No, you rang 5558790.

Ruth: Oh, sorry to have trouble you.

Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension.

Ruth: Thanks.

Appointments

1. Making an appointment can be complicated if two people are very busy. How do you find a time that is convenient for both of you?

2. Once again, imagine you are making a telephone call. This time you are arranging an appointment to see someone. What phrases might you use or hear?

Useful Phrases
ü Can I speak to Brian Hibberd, please?
ü I’m afraid he’s in a meeting.
ü I’d like to arrange an appointment.
ü I’ll just look in the diary.
ü When’s convenient for you?
ü Would next Wednesday be OK?
ü He’s free in the afternoon after about three.
ü I could make it after four.
ü So shall we say 4.15 next Wednesday?

3. Practice your phonetics. Mark the stressed and unstressed syllables in each line, using the following symbols:

¨ stressed syllable

~ unstressed syllable

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