Good afternoon. Can I help you?
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Let me see . . . I am very sorry, sir. There are no seats left for Glasgow on Monday.
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Just a minute, sir …Yes. There are some seats left for Sunday.
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It’s 165 pounds, sir, including airport taxes. Here you are.
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I.Role-play the following situation.
You have a reservation for tomorrow for Los Angeles. Something urgent has
happened and you have to change your booking. Make the telephone
conversation with the travel agency.
II. On the plane.
I. If you want something or want to stop someone, say: Excuse me, . . To ask for something, say: May I . . . ? (very polite) Could I . . . ? (polite). Ask for the things on the plane using the picture.