THE LAYOUT OF LETTERS

1. Printed letterhead

1A. Sender's Name, Address

2. Recipient's Name, Address

3. Date

4. References

5. Salutation

6. Subject Line

7. Body of Letter

8. Complimentary close

9. Signature

10. Enclosure

NB: If there is Printed Letterhead, 1A is not used.

Block form:


			1A

			1 -

SAMPLE OF OFFER Mr Fred North Purchasing Manager Broadway Autos 11 November, 20— Dear Mr. North, Thank you very much for your enquiry. We are of course very familiar with your range of vehicles and are pleased to inform you that we have a new line in batteries that fit your specifications exactly. The most suitable of our products for your requirements is the Artemis 66A Plus. This product combines economy, high power output and quick charging time and is available now from stock. I enclose a detailed quotation with prices, specifications and delivery terms. As you will see from this, our prices are very competitive. I have arranged for our agent Mr. Martin of Fillmore S.A. to deliver five of these batteries to you next week, so that you can carry out the laboratory tests. Our own laboratory reports, enclosed with this letter, show that our new Artemis 66A Plus performs as well as any of our competitor's product and, in some respects, outperforms them. If you would like further information, please telephone or telex me: my extension number is 776. Or you may prefer to contact Mr. John Martin of Fillmore S.A. in M_______________: his telephone number is 01 77 99 02. I look forward to hearing from you. Yours sincerely, Fred Stock Fred Stock

SAMPLE OF INQUIRY Pet Products Ltd. 180 London Road Exeter EX4 4JY England 25th February, 2007 Dear Sirs, We read your advertisement in the 'Pet Magazine' of 25th December. We are interested in buying your equipment for producing pet food. Would you kindly send us more information about this equipment: — price (please quote CIF Odessa price) — dates of delivery — terms of payment — guarantees — if the price includes the cost of equipment installation and our staff training. Our company specializes in distributing pet products in Ukraine. We have more than 50 dealers and representatives in different regions and would like to start producing pet food in Ukraine. If your equipment meets our requirements, and we receive a favourable offer, we will be able to place a large order for your equipment. Your early reply would be appreciated. Yours faithfully, V.Smurov V.Smurov Export-Import Manager

MEMO

TO: Richard Branten FR: John Brown

DATE: February 1, 2007 SUBJECT: Problems with the W. Lawson Ltd. account

Please send me copies of all documents relating to the W. Lawson account, and let me know if you see anything unusual in the file.

We have had many problems servicing this account. During the past year we’ve billed them incorrectly and sent the wrong merchandise on several occasions.

Also, please process their current order as quickly as possible.

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