Agreeing.

Strong agreement:

a) You’re perfectly right. The costs involved must be incredible.

b) I couldn’t agree more. We got our latest recruits after we won the industry award for best advertisement.

c) Precisely. Creativity comes to some of our people in the middle of the night.

d) Exactly. We have to look at the company as one unit.

e) Absolutely. It’s the output, not the input, that counts.

Mild agreement:

f) You may be right there. We’re already ten per cent over budget.

g) That’s true, I suppose. There must be some limits on when they work.

h) I suppose so. They seem to arrive and then go straight out again to eat.

Disagreeing.

Mild disagreement:

a) That’s not really how I see it. Everyone should be allowed to work in the way that’s best for them.

b) I don’t really agree. The prizes are important, but people would come to work for us anyway.

c) I can’t really go along with you there. I think we need to see people at their desks actually working.

d) I think you’re mistaken. If the designers get to work late, they don’t go out for lunch.

e) I‘m afraid I can’t agree with you there. All you financial people do is worry about costs.

Strong disagreement:

f ) I’m sorry, but that’s out of the question. You can’t expect people to go home at ten and come back at nine in the morning.

g) I think you’re wrong. The design department’s costs are justified because of our high quality work. The costs of the other departments are not justified.

h) Of course not. The latest figures I’ve seen show that the project is within budget.

i) That’s absurd. There must be some sort of control on when people work.

j) That’s ridiculous. Each department has very specific needs.

Hedging.

Hedging is when you avoid disagreeing directly. To hedge, you could say:

ü I take your point about punctuality, but clocking in and out would not be very popular.

ü I understand what you’re saying about the needs of each department, but each department must be treated in an appropriate way.

ü I see/know what you mean, but we must look at the human factors as well as the numbers.

ü I hear where you’re coming from on this, but we must remember this is an advertising agency, not a car factory.

<== попередня сторінка	\|	наступна сторінка ==>
Inviting people to speak.	\|	Checking understanding, interrupting, referring back.

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