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COMPUTER OPERATOR POSITIONS

Customer Support Personnel. Customer support staffs are often employed by manufacturers of computer hardware and software to provide information and advice to customers. If the customer is purchasing a complex computer system, these employees may have to spend a great deal of time at the customer’s office during installation. They are to assure that no problems arise during and after the installation. These employees must know how to work with programmers and engineers. Usually they have experience and training in systems analysis and programming. They may also be involved in training the customer’s employees to use the products.

Sales Personnel.There are a large number of jobs available for people who have the skills to sell computer hardware and software. These people may work for the manufacturers of products or they may work for retail or wholesale houses that sell hardware or software products. The growth of the computer industry has also resulted in technical sales positions with publishers of technical books and magazines and a number of other businesses related to the use of computers. In addition to having skills in sales, these employees must have knowledge of the products they are selling.

Database Managers (Database Administrators).These employees are responsible for the development of an organization's database-management system or they may be responsible for the maintenance of a system already in place. They generally do not have to be hardware specialists, but they must have completed extensive training on using database-management software. In addition, they must have experience to solve problems related to the organization’s data. These positions generally require at least two years of specialized training. An applicant with a college degree will have an advantage when applying for these positions.

Data Control Positions. Because data is so important to businesses and other organizations, it is important to have a mechanism for checking the accuracy of data input into the system. Data control employees are responsible for double-checking data that is input by other people. They keep records and conduct periodic checks to be sure procedures are being followed. These employees usually have completed at least two years of training at a college or technical school.

In addition, an organization may hire one or more individuals who are responsible for managing and protecting the organization’s data storage media. These employees who keep track of active and backup copies of data may also be responsible for the protection of data and programs against theft or damage. Often these employees need at least two years of college or technical school training.

These are the people who keep complex systems running. They may be involved in scheduling data analysis and maintaining program and data files. There are a number of different levels of these positions. The entry-level position usually requires at least a degree from a two-year college or training at a technical school. Experience and on-the-job training can lead to advancement to higher-level positions. A college degree in a technical field is generally required for highest-level (management) positions in computer operations.

Computer Professionals. The development of new hardware and software and the installation and maintenance of computer systems are areas that are handled by professionals with extensive training in computer science.

Engineers and programmers (software engineers) are responsible for the development of hardware and systems software. These employees may work with a systems analyst in the design and implementation of data-management systems. Engineers and programmers are generally classified into trainee, junior, or senior (lead) levels. Trainees may have as little as two years of college, but more often a college degree is required. Often trainees have little or no practical experience with the organization’s computer system and must therefore work under the supervision of others. With more experience and specialized education, trainees can move to the junior level. Often additional specialized education, such as a graduate degree in a technical field, along with a great deal of experience is required before a junior employee can become a lead engineer or senior programmer.

Systems analysts. Systems analysts are often responsible for developing and implementing new computer-based data-management systems. They are also responsible for maintaining and implementing changes to existing computer systems. A systems analyst may be an engineer or a programmer, and often needs to have specialized skills related to the overall design of an organization’s computer system. The analyst must also have the organizational and communication skills (written and verbal) to serve as a liaison between all the users of the computer system. This person must have education and experience in computer technology and should have knowledge about computer programming and training in the type of organization where employed. A bachelor’s or master’s degree in computer science with additional training in business administration or a related technical field may be required.

Experienced managers of the departments that are responsible for overseeing an organization’s computer operations are always in demand. There are a number of jobs available for people-oriented individuals who want to be involved at the management level. Managers are needed throughout the computer industry, as well as in companies and organizations that have installed extensive computer systems. Managers of operations, information systems managers, database managers, managers of systems development, product managers, managers of technical support, and managers of end-user support are all needed in today’s computer-using organizations.

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