CONTENTS
1. Part 1. Connecting………………………………………………...………. 5
2. Part 2. Taking and Leaving Telephone Messages………….………….… 10
3. Part 3. Communication Problems………………………………..………. 14
4. Part 4. Making an Appointment………………………………….…….… 19
5. Part 5. Making Hotel Reservations…………………………….….....……26
6. Part 6. Leaving Voicemail Messages…………………………….…..……30
7. Vocabulary …………………………………………………….……..….. 36
8. References …………………………..…………………….………………38
Before you start
What do you usually say when you answer the phone at home?
a) ‘Hello’; c) your phone number;
b) your name; d) something else.
What do you have to say when you answer the telephone at work?
a) ‘Hello’; c) the name of your company;
b) your name; d) your idea.
Reading
Переглядів: 168 |