NOTES
Call 1
A. Message for: ____________
Caller’s name: ____________
Caller’s number(s): ________
Message: _______________
______________________
B. Company answering _________
What the person answering offers to do ______________
|
Call 2
A. Message for: _____________
Caller’s name: _____________
Caller’s number(s): _________
Message: ________________
________________________
B. Company answering __________
What the person answering offers to do _______________
|
1. A
| Hello. AGM Finance. Jane speaking. Can I help you?
|
B
| Hello. Can I speak to Chris Dale, please?
|
A
| Who’s calling, please?
|
B
| This is Anna Lee.
|
A
| Just a moment… I’m sorry, the line is busy. Do you want to hold on or call back later?
|
B
| Can I leave a message?
|
A
| Of course.
|
B
| Can you ask him to call me on 0121 334 8798?
|
A
| OK. 0121 334 8798. Can you spell your name, please?
|
B
| A-N-N-A L-E-E… Can you say I need to speak to him urgently?
|
A
| I’ll give him the message.
|
B
| Thanks. Goodbye.
|
2. A
| Hello. Ikon Technology. Can I help you?
|
B
| Good morning. This is Wayne Glen. Can I speak to Jennifer Bliss, please?
|
A
| I’m sorry, she’s not in the office today. Can I take a message?
|
B
| Yes. I need to talk to her about our meeting. Can you ask her to call me as soon as possible?
|
A
| Yes, of course. Can I have your number?
|
B
| Yes, it’s 0046 8 5678 6769.
|
A
| So that’s 0046 8 5678 6769.
|
B
| Yes, and let me give you my mobile number. It’s
07990 202022.
|
A
| OK, Mr Glen. I’ll give her the message.
|
B
| Thank you.
|
A
| You’re welcome. Goodbye.
|
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