STUDENT A
| STUDENT B
| Useful phrases
· You must have the wrong number
· Is that not 556 8790?
· No, it’s 555 8790
· Sorry about that
· I must have dialled the wrong number
· Can I help you?
· I’m sorry, you’ve got the wrong number
· I’ll try and put you through
· His direct number is …
· Sorry to have troubled you
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1) Answer the phone
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| 2) Ask to speak to Mr Smith in marketing.
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3) Check the caller’s name.
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| 4) Give your name and your company’s name but speak softly.
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5) Ask the other person to speak up.
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| 6) Repeat what you said loudly enough, but this time speak too fast.
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7) Apologize and ask B to speak more slowly.
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| 8) Say you are sorry and repeat what you said slowly enough.
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