Вправа № 6

Перепишіть та перекладіть письмово 1-3 абзаци тексту.

Пояснення до тексту:

a bellman – носій, коридорний a doorman – швейцар a parking valet – паркувальник amenities – зручності

upgraded – оновлений hors d’oeuvres – закуски complimentary – безкоштовний to pertain – стосуватись

1. The Guest Services Department you see in most hotels is made up of the Bellman staff, and the Doorman staff. Depending upon the size of the hotel included in the Guest Services Department you may also add the Concierge Department, Transportation Department, and Parking Valets.

2. In larger hotels, for example, arriving guests are met by a doorman who unloads their car, or taxi, and arranges for garaging, if needed. He will also transport their luggage to the reception area where it will be passed on to the bell staff. After the guest is registered, the front desk clerk will usually have the guest accompanied by a bellman to handle his luggage and take him to the room. During this time, the bellman will explain the various features and amenities in that particular hotel.

3. If the hotel has a Concierge Department it works hand in hand with the bell staff in providing the needed assistance to make the guest’s stay more pleasurable. For example, the Concierge Department at some hotels operates a specialty floor or a group of rooms with upgraded amenities; complimentary hors d’oeuvres, a lounge on that floor, and other VIP amenities at an extra cost.

4. The Concierge Department will also assist the guest in anything from arranging restaurant reservation, obtaining tickets to local attractions, and helping with information pertaining to the city.

5. This is an overview of the Rooms Division of a hotel and a motel. It is comprised again of the Front Office, which includes Reservations, the Housekeeping Department, and Guest Services Department. It is the key division of the hotel in terms of sales volume and contributes the majority of the profit to the overall operation of the hotel.

Вправа № 7

Дайте відповіді на запитання до тексту.

1. What parts is the Guest Services Department made up of?

2. What can the Concierge Department assist a guest with?

3. What are the duties of a doorman?

4. What happens after the guest is registered?

ВАРІАНТ 3

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