The following text is from a telephone directory. Read and label the drawing below.

TELEPHONING 1

GETTING THROUGH

FOCUS 1. Read and discuss the lead-in and speech patterns

The following text is from a telephone directory. Read and label the drawing below.

Before you start

Be sure of the number you wish to call; check it in your personal list of numbers or in the directory.

For calls where you need to dial a code before the number you want, check the code in your dialling instructions. It helps to write down the complete code and number before you start to dial.

To dial a call

Lift the handset and listen for the dial tone before you make a call. When you dial, using either a dial or a press-button telephone, don’t pause too long between digits. When using a dial make sure that you rotate it firmly round to the stop and let it return by itself. When pressing buttons make sure that each button is depressed in turn to its full extent and be careful to press only one button at a time. Press the buttons at a steady rate.

Answering calls

Answer your telephone promptly, giving your name, the name of your firm or your number. Keep a message pad handy.

When you finish

Replace the handset promptly and firmly on its rest. This stops the charging if you made the call, and if you fail to do this you line may be temporarily disconnected.

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