VII. Speaking

Summarize the text above using the new vocabulary.

VIII. Video

a. Answer the following questions:

1. What is usually tested in microbiological laboratories?

2. What kind of service do you think clients expect from such laboratories?

3. Have you ever addressed to a microbiological laboratory? What can you say about the service? Did it meet all your reqirements?

4. Oder the most important factors for you: a) quality; b) reasonable prices; c) modern high quality equipment; d) quickness; e) knowledgeable and friendly stuff.

b. Watch the video advertising microbiological laboratory Microconsult, Inc and mark the sentences True or False:

1. Laboratory testing often lacks good customer service, quality and reasonable pricing.

2. Bill Brine started Microconsult in 1996.

3. Microconsult earned its reputation among clients by offering high quality of services and personal touch.

4. The growth of the company depends on knowledgeable and friendly stuff with superior service.

5. The company has grown ten-fold and has clients in over 25 sates.

6. The moto of the company is “if we don’t service our clients someone else will help us”.

XI. Speaking

C. Discuss these questions with your partner.

1. What are you career plans?

2. Would you like to work in a laboratory?

3. What qualities do you think a laboratory worker needs?

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