SAYING SORRY

Match the passengers’ comments and requests with the replies:

1. I’d like the beef, please.	a. Certainly. Earl Grey or English breakfast?
2. Have you got any paracetamol?	b. I do apologize, we’ve been so busy.
3. I’d like some tea, please.	c. I am sorry, but we’ve run out of beef.
4. I rang the call button several times.	d. I’m really sorry, but we’ve got only beef left.
5. The sound of the film still doesn’t work.	e. I can only apologize. I’ll change it.
6. This meal’s cold.	f. Sorry about this. Try pushing this button.
7. I’d like the fish, please.	g. Yes, but I’m afraid I can’t give it to you without a doctor.

Situations:

1) A passenger feels hot.

2) A passenger feels cold.

3) A passenger asks you about the choice of soft drinks.

4) A passenger has a headache.

5) A passenger has a stomachache.

6) A passenger asks you if this aircraft safe and reliable?

7) A passenger asks you to bring him a tablet for headache.

8) Offer a passenger tea or coffee.

9) Offer a passenger juice or mineral water.

10) Tell the passenger about emergency exits.

11) A passenger asks where he can place his coat.

12) A passenger feels like vomiting.

13) A passenger has a fever.

14) A passenger has pre-mature delivery.

15) A passenger doesn’t like served food and drinks.

16) A passenger asks about the choice of reading material.

17) A passenger asks to show his seat.

18) A passenger puts his bag in the aisle.

19) A passenger left his shoes in the aisle.

20) A passenger spilt his tea.

21) A passenger complains about the noise around. He suffers from insomnia.

22) A passenger asks to bring him a pen.

23) A passenger asks for refill. He likes served meal.

24) A passenger ignores the sign “fasten seat belts”.

25) A passenger is smoking.

26) A passenger refuses to extinguish his cigarette.

27) A passenger switches on his mobile phone during take-off.

28) A passenger refuses to switch off his mobile phone.

Читайте також:

<== попередня сторінка	\|	наступна сторінка ==>
RESPONDING TO PASSENGER COMPLAINTS	\|	MAKING FINAL ANNOUNCEMENTS

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