• Гідрологія і Гідрометрія
• Господарське право
• Економіка будівництва
• Економіка природокористування
• Економічна теорія
• Земельне право
• Історія України
• Кримінально виконавче право
• Медична радіологія
• Методи аналізу
• Міжнародне приватне право
• Міжнародний маркетинг
• Основи екології
• Предмет Політологія
• Соціальне страхування
• Технічні засоби організації дорожнього руху
• Товарознавство продовольчих товарів

Connecting

1. Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear?

2. Use the words in the box below to complete the conversation. Then try to make your own Telephoning:

Michelle: Hello, you've reached the marketing department. How 1. __________I help?

Male: Yes, can I speak to Rosalind Wilson, please?

Michelle: Who’s 2. ________please?

Male: It’s Richard Davies 3. ________.

Michelle: Certainly. Please 4. ________and I’ll 5. ________you through.

Male: Thank you.

Michelle: Hello, marketing. How 6. ________I help?

Male: 7. ________I speak to Jason Roberts please?

Michelle: Certainly. Who shall I say is calling?

Male: My name’s Mike Andrews.

Michelle: 8. ________a second - I’ll see if he’s 9. ________. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. 10. ________on a moment, I’m just putting you through.

Messages

1. Imagine you work as a receptionist and you receive a call for someone who isn't there. What might the caller say, and what would you say in reply?

2. The lines in the following telephone conversation are in the wrong order. Rearrange them, then try to make the dialogue of your own.

Claire: Or can I take a message?

Female: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire: Goodbye!

Female: Yes, it’s 5556872.

Claire: In about an hour. Can you call back later?

Female: Hello, can I speak to Adrian Hopwood, please?

Claire: Can I take your number, please?

Female: No I need to talk to Mr Hopwood, I think. What time will he be out of the

meeting?

Claire: Hello, finance department

Female: Okay, I’ll do that.

Claire: I’m afraid he’s in a meeting at the moment. Can I help?

Female: Thanks very much for your help, bye!

Claire: 5556872. Okay, I’ll make sure he gets the message.

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