Resolving difficulties

1. Imagine that you are giving a second warning to an employee whose work or attitude is not of a high standard. What words or phrases might be useful in this conversation?

Listen

2. It’s been two weeks since the conversation between Sean and Michelle in unit “Tricky conversations”. Sean thinks that Michelle’s attitude still hasn’t improved, and he has decided to raise this with her. As you read, try to hear the phrases below, find and remove the extra words. The first is given as an example.

Useful Phrases

ü I’ll come straight to the point

ü I wasn’t particularly happy with…

ü Frankly…

ü Well…

ü I’ve seen very little change

ü I’m afraid that…

Sean: Michelle, can I to have a word please, in my office? Now and then. I won’t take long about this, I’ll come in straight to the point. We had a chat...

Michelle: Yeah.

Sean: At that point, I wasn’t much particularly happy with the way that you were behaving in the office, the way that you were being uncooperative, a little bit surly with people. And since then, frankly, I’ve seen a very little change

Michelle: Well, I mean, I think I’ve made an effort, trying to be helpful like I normally am with people, and I feel that I’m still doing my job - not that the job’s very interesting. I think it’s become less interesting since Sarah got the promotion. I think she’s getting some more of the interesting work.

Sean: Okay, well I’m afraid me that, despite of what you say, it hasn’t come across. I don’t want to jump on to any conclusions, but you have taken quite a bit of time off…and…

Michelle: Yeah, but you’re allowed to take a leave, aren’t you?

Sean: You are allowed to take leave. Hopefully you come back from leave home refreshed and you leave your problems at home.

3. Check your answrs by reading the script below:

Sean: Michelle, can I have a word please, in my office? Now then. I won’t take long about this, I’ll come straight to the point. We had a chat...

Michelle:Yeah.

Sean: At that point, I wasn’t particularly happy with the way that you were behaving in the office, the way that you were being uncooperative, a little bit surly with people. And since then, frankly, I’ve seen very little change.

Michelle: Well, I mean, I think I’ve made an effort, trying to be helpful like I normally am with people, and I feel that I’m still doing my job - not that the job’s very interesting. I think it’s become less interesting since Sarah got the promotion. I think she’s getting some more of the interesting work.

Sean: Okay, well I’m afraid that, despite what you say, it hasn’t come across. I don’t want to jump to any conclusions, but you have taken quite a bit of time off … and …

Michelle: Yeah, but you’re allowed to take leave, aren’t you?

Sean: You are allowed to take leave. Hopefully you come back from leave refreshed and you leave your problems at home.

<== попередня сторінка	\|	наступна сторінка ==>
PRACTICE	\|	Asking for a pay rise

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