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Text II. Giving your personal viewpoint

When you are talking to people in a business situation, it is important to be able to make it clear when you are talking about a fact and when you are giving your personal viewpoint. There are several ways that you can show that what you are saying is your personal viewpoint.

You can add a personal dimension to what you say, by making yourself the subject of your comment. See the examples below.

· I mean I think I've made an effort... I think it's become less interesting'

· I expect you to do that job... I know it’s difficult...'

· I do believe that what I've contributed to the department...'

· I'd like to help you. I understand...

Adverbs are a useful tool to express a personal judgment or opinion.

“Frankly” means “honestly and directly”. It is often used when the speaker wants to prepare the listener to hear something that he or she knows will make the listener feel uncomfortable.

· ...since then, frankly, I've seen very little change.

· ...hopefully you come back from leave refreshed...

· I really want to see some improvement...

· I just think it's time...

· I wasn’t particularly happy with the way that you were behaving in the office, the way that you were being uncooperative,

· Okay, well I’m afraid that, despite of what you say, it hasn’t come across.

· It’s important that you aren’t unhappy, or at least that you don’t show it.

You can use all these techniques to indicate that a statement is your personal viewpoint – whether what you are saying is good news or bad news for the listener!

When choosing your words, it's also important to think about your relationship to the person you are talking to, since this can affect how your words are understood.

For example, if your boss says to you 'I'm afraid you'll have to work late tonight', it could be understood as a polite instruction rather than an apology. But if you say to your boss 'I'm afraid I'll have to work late tonight', it might be seen as an apologetic way of telling your boss that you haven't managed to finish your work for the day!

PRACTICE:

Discussion Questions:

1) Do you ever have to deal with complaints at work, either from clients or from your staff? If so, do you find it easy or difficult? Why?

2) Have you ever had to ask for a pay raise?

3) If you asked for a pay raise in English, what would you say?

4) What do you think your boss would say in reply?

2. Roleplays:Read their instruction cards, then roleplay the conversations in pairs.

3. Meeting Quizzes:

a) Self-Assessment Test(Are the following statements true or false)?

1. During negotiations, one should treat an opponent with respect and consideration at all times.

2. In "competitive" negotiations, the two parties try to establish a common goal.

3. Prior to engaging in negotiations it is wise to consider one's own “bottom-line”.

4. When in salary negotiations, employees should “low-ball” in their opening remarks.

5. Markus had no "bargaining power" compared to his boss, Louis.

6. One key to effective conflict-resolution is to deal with issues rather than personalities.

7. It may be possible to detect that a counterpart is lying by observing body language.

8. One should never admit to agreeing with an opponent during the course of negotiations.

9. Markus intimidated Louis into accepting his terms by threatening to quit.

10. Louis used last-minute tactics such as acting as though he was "Mr. Nice Guy".

b) Tricky Conversations Quiz(Finish the sentence with the correct phrase).

1. You’ve got to ______ out of it.

A. sort

B. cut

C . snap

D. lift

2. I _______ you to try a bit harder.

A. expect

B. like

C. request

D. hope

3. ______, what you’ve done isn’t good enough.

A. Probably

B. Maybe

C. Clearly

D. Hopefully

4. I really want to see __________.

A. your trying

B. better

C. better effort

D. some improvement

c) Resolving Difficulties(Finish the sentence with the correct phrase).

1. I’ll______________________.

A. come straight on the point

B. come straight beside the point

C. come straight up to a point

D. come straight to the point

2. ________, I’ve seen very little change in your behaviour in the last few weeks.

A. Surely

B. Frankly

C. To be frankly

D. Stanley

3. I don’t want to _________ to any conclusions.

A. jump

B. climb

C. reach

D. jo

4. Well, __________ what you say, I’m not very happy.

A. despite

B. though

C. although

D. even though

d) Asking For a Rise(Finish the sentence with the correct phrase).

1. I ________ I have made good progress.

A. guess

B. really feel

C. really know

D. suppose

2. I think that 3%________________.

A. is the least you could offer

B. isn’t enough

C. is too much to ask

D. isn’t too much to ask

3. I really feel it’s _____________ considered for promotion.

A. about now I am

B. about now I was

C. about time I am

D. about time I was

4. Should I ______________?

A. put my request into words

B. write the request

C. put this request in writing

D. write off my request

e) Difficult Clients(Finish the sentence by choosing the correct words and writing them into the empty boxes).

1. I know that you were delayed for well over 2 hours and wait / sorry / I’m / very / the / for.

2. If you give me all the relevant information about the problems you had on your holiday, can / into / look / for / it / you / I .

3. you / assure / can / I we’re doing everything we can to ensure that this situation never happens again.

4. There was a technical problem on Saturday and, imagine / can / as / you , you weren’t the only one affected.

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