Студопедия
Новини освіти і науки:
МАРК РЕГНЕРУС ДОСЛІДЖЕННЯ: Наскільки відрізняються діти, які виросли в одностатевих союзах


РЕЗОЛЮЦІЯ: Громадського обговорення навчальної програми статевого виховання


ЧОМУ ФОНД ОЛЕНИ ПІНЧУК І МОЗ УКРАЇНИ ПРОПАГУЮТЬ "СЕКСУАЛЬНІ УРОКИ"


ЕКЗИСТЕНЦІЙНО-ПСИХОЛОГІЧНІ ОСНОВИ ПОРУШЕННЯ СТАТЕВОЇ ІДЕНТИЧНОСТІ ПІДЛІТКІВ


Батьківський, громадянський рух в Україні закликає МОН зупинити тотальну сексуалізацію дітей і підлітків


Відкрите звернення Міністру освіти й науки України - Гриневич Лілії Михайлівні


Представництво українського жіноцтва в ООН: низький рівень культури спілкування в соціальних мережах


Гендерна антидискримінаційна експертиза може зробити нас моральними рабами


ЛІВИЙ МАРКСИЗМ У НОВИХ ПІДРУЧНИКАХ ДЛЯ ШКОЛЯРІВ


ВІДКРИТА ЗАЯВА на підтримку позиції Ганни Турчинової та права кожної людини на свободу думки, світогляду та вираження поглядів



Контакти
 


Тлумачний словник
Авто
Автоматизація
Архітектура
Астрономія
Аудит
Біологія
Будівництво
Бухгалтерія
Винахідництво
Виробництво
Військова справа
Генетика
Географія
Геологія
Господарство
Держава
Дім
Екологія
Економетрика
Економіка
Електроніка
Журналістика та ЗМІ
Зв'язок
Іноземні мови
Інформатика
Історія
Комп'ютери
Креслення
Кулінарія
Культура
Лексикологія
Література
Логіка
Маркетинг
Математика
Машинобудування
Медицина
Менеджмент
Метали і Зварювання
Механіка
Мистецтво
Музика
Населення
Освіта
Охорона безпеки життя
Охорона Праці
Педагогіка
Політика
Право
Програмування
Промисловість
Психологія
Радіо
Регилия
Соціологія
Спорт
Стандартизація
Технології
Торгівля
Туризм
Фізика
Фізіологія
Філософія
Фінанси
Хімія
Юриспунденкция






Text II. Giving your personal viewpoint

When you are talking to people in a business situation, it is important to be able to make it clear when you are talking about a fact and when you are giving your personal viewpoint. There are several ways that you can show that what you are saying is your personal viewpoint.

 

Verbs:
mean, think, expect, believe, would like, understand

You can add a personal dimension to what you say, by making yourself the subject of your comment. See the examples below.

· I mean I think I've made an effort... I think it's become less interesting'

· I expect you to do that job... I know it’s difficult...'

· I do believe that what I've contributed to the department...'

· I'd like to help you. I understand...

 

Adverbs: frankly, hopefully, really, just

Adverbs are a useful tool to express a personal judgment or opinion.

“Frankly” means “honestly and directly”. It is often used when the speaker wants to prepare the listener to hear something that he or she knows will make the listener feel uncomfortable.

· ...since then, frankly, I've seen very little change.

· ...hopefully you come back from leave refreshed...

· I really want to see some improvement...

· I just think it's time...

Adjectives: afraid, particularly, important

· I wasn’t particularly happy with the way that you were behaving in the office, the way that you were being uncooperative,

· Okay, well I’m afraid that, despite of what you say, it hasn’t come across.

· It’s important that you aren’t unhappy, or at least that you don’t show it.

You can use all these techniques to indicate that a statement is your personal viewpoint – whether what you are saying is good news or bad news for the listener!

When choosing your words, it's also important to think about your relationship to the person you are talking to, since this can affect how your words are understood.

For example, if your boss says to you 'I'm afraid you'll have to work late tonight', it could be understood as a polite instruction rather than an apology. But if you say to your boss 'I'm afraid I'll have to work late tonight', it might be seen as an apologetic way of telling your boss that you haven't managed to finish your work for the day!

PRACTICE:

Discussion Questions:

1) Do you ever have to deal with complaints at work, either from clients or from your staff? If so, do you find it easy or difficult? Why?

2) Have you ever had to ask for a pay raise?

3) If you asked for a pay raise in English, what would you say?

4) What do you think your boss would say in reply?

 

2. Roleplays:Read their instruction cards, then roleplay the conversations in pairs.

 

Student A:You are a good employee; you work hard, and you get good results. Most of your colleagues got pay raises recently, but you didn’t get one. Go and speak to your manager (student B), and ask for a raise. Student B:You are the manager of the department. You recently gave pay raises to some of your staff. However, you didn’t give student Ba raise, because you are not particularly pleased with his/her work.
Student A:You have been working extremely hard recently, and you are absolutely exhausted. Go and ask your manager (student B) for a few days off work. Student B:You are the manager. You have just discovered that a very big order is coming in tomorrow! All your staff will need to work very long hours for the next two weeks, to fill this order.
Student A:Your manager (student B) has asked you to come and talk to him/her. You’re not sure what this is about. Student B:Unfortunately, one of your employees (student B) has been stealing stationery. You have asked this employee to come and speak to you in your office. Give him/her a warning.
Student A:You work in a department with a lot of difficult people, and unfortunately you argue with them a lot. It’s not your fault, it’s theirs! Two weeks ago, your manager (student B) called you into his/her office and told you to try to resolve the situation. You have been trying really hard. Now your manager has asked you to come into the office again. Student B:One of your employees (student B) is causing a lot of problems, and many of his/her colleagues have complained to you about him/her. Two weeks ago you spoke to student Babout these problems, but the situation has become even worse. You have decided to fire student B.
Student A:You recently started taking English lessons at a private language school. However, the teachers are unqualified and always late, the classrooms are small and dirty, and the ‘new’ textbooks are obviously secondhand. You have paid for a course of 12 weeks. Go and speak to the manager of the school (student B), and ask for your money back! Student B:You are the manager of a private language school. One of your students (student B) wants to complain about something.

3. Meeting Quizzes:

a) Self-Assessment Test(Are the following statements true or false)?

1. During negotiations, one should treat an opponent with respect and consideration at all times.

2. In "competitive" negotiations, the two parties try to establish a common goal.

3. Prior to engaging in negotiations it is wise to consider one's own “bottom-line”.

4. When in salary negotiations, employees should “low-ball” in their opening remarks.

5. Markus had no "bargaining power" compared to his boss, Louis.

6. One key to effective conflict-resolution is to deal with issues rather than personalities.

7. It may be possible to detect that a counterpart is lying by observing body language.

8. One should never admit to agreeing with an opponent during the course of negotiations.

9. Markus intimidated Louis into accepting his terms by threatening to quit.

10. Louis used last-minute tactics such as acting as though he was "Mr. Nice Guy".

b) Tricky Conversations Quiz(Finish the sentence with the correct phrase).

1. You’ve got to ______ out of it.

A. sort

B. cut

C . snap

D. lift

2. I _______ you to try a bit harder.

A. expect

B. like

C. request

D. hope

 

3. ______, what you’ve done isn’t good enough.

A. Probably

B. Maybe

C. Clearly

D. Hopefully

 

 

4. I really want to see __________.

A. your trying

B. better

C. better effort

D. some improvement

c) Resolving Difficulties(Finish the sentence with the correct phrase).

1. I’ll______________________.

A. come straight on the point

B. come straight beside the point

C. come straight up to a point

D. come straight to the point

2. ________, I’ve seen very little change in your behaviour in the last few weeks.

A. Surely

B. Frankly

C. To be frankly

D. Stanley

3. I don’t want to _________ to any conclusions.

A. jump

B. climb

C. reach

D. jo

4. Well, __________ what you say, I’m not very happy.

A. despite

B. though

C. although

D. even though


d) Asking For a Rise(Finish the sentence with the correct phrase).

1. I ________ I have made good progress.

A. guess

B. really feel

C. really know

D. suppose

2. I think that 3%________________.

A. is the least you could offer

B. isn’t enough

C. is too much to ask

D. isn’t too much to ask

3. I really feel it’s _____________ considered for promotion.

A. about now I am

B. about now I was

C. about time I am

D. about time I was

4. Should I ______________?

A. put my request into words

B. write the request

C. put this request in writing

D. write off my request

e) Difficult Clients(Finish the sentence by choosing the correct words and writing them into the empty boxes).

1. I know that you were delayed for well over 2 hours and wait / sorry / I’m / very / the / for.

2. If you give me all the relevant information about the problems you had on your holiday, can / into / look / for / it / you / I .

3. you / assure / can / I we’re doing everything we can to ensure that this situation never happens again.

4. There was a technical problem on Saturday and, imagine / can / as / you , you weren’t the only one affected.




Переглядів: 462

<== попередня сторінка | наступна сторінка ==>
Difficult clients | 

Не знайшли потрібну інформацію? Скористайтесь пошуком google:

 

© studopedia.com.ua При використанні або копіюванні матеріалів пряме посилання на сайт обов'язкове.


Генерація сторінки за: 0.01 сек.