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E-mails are often used for brief communications.

The style of an e-mail can be similar to a standard business letter. The ending can be less formal Best wishes or Best regards or the more formal Yours sincerely, depending on how well the writer knows the recipient.

To... tom.hunt@promoworld.com

From... Harry King

Cc... mary.fowler@audiovision.com

Bcc... claudia.stahnke@audiovision.com

Subject: Friday’s meeting

Tom

Just to confirm that we will be able to attend the meeting next Friday. I’ll be with our Sales Director, Mary Fowler.

Harry

To... John Waters (John.Waters@sitco.com.

From... Peter Lewis

Subject: Extension of trading agreement

Dear Mr Waters

It was very good to see you again at our meeting in Paris on 16 July. I hope you had a safe journey home afterwards.

We agreed that your company will continue to represent us and to promote the full range of our services throughout Europe, the Middle East and North Africa for three years with effect from 1 August. During this period we expect to see an increase of at least 15 percent in the value of business we do in this region.

Full details of the payments we will make and the expenses we will cover are included in the attached agreement. Can you please check this and, if all is in order, sign and return one copy of the agreement to me.

We look forward to continuing to develop our business in the region in association with yourselves.

Best wishes

Peter Lewis

Managing Director

Mesnik Professional Services

397 City Lane

London EC2 3RW

CONTENTS

UNIT 1. CAREER OPPORTUNITIES………………………………………………………. 4

UNIT 2. COMPANIES ………………………………………………………………………. 22

UNIT 3. SALES AND MARKETING ………………………………………………………..37

UNIT 4. MANAGING PEOPLE ……………………………………………………….51

UNIT 5. CONFLICT ……………………………………………………………..65

UNIT 6. PLANNING/NEWBUSINESS ……………………………………………………...78

UNIT 7. PRODUCTS ………………………………………………………………………… 95

UNIT 8. CULTURAL AWARENESS IN DOING BUSINESS ………………………… …104

WRITING FILE……………………………………………………………………………… 118

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