GM (Gina Massena)

The same may apply to the taker of the message.

The name of the caller, however, should be noted in full as well as the name of the firm where applicable.

It is always advisable to take the telephone number of the caller, except in special circumstances, i.e. where the telephone number is well-known to the person the message is for, or where there is no necessity to call back.

The message should be repeated back to the caller.

Examples:

Message for:	FYG
Date:	September 3
Time:	10.30 a.m.
Message:	Please call Mr. Hymphries of Queensland
	Supplies
	654 7698 a.s.a.p. URGENT
Taken by:	RW

( TELEPHONE MESSAGE
Time: 11.30	Date: 23 August
Call from: Ms. Greenwitch of Electrics United Ltd.
To: Mr. Potter
Please call her back as soon as possible. There is a problem
with our LC.



Taken by: Jane Tunes

SPELLING NAMES:

If you want to spell a name you may say, for example, “A for Alpha”, “B as in Bravo”, etc.

You may also need these expressions:

· capital A · dash or hyphen (-)

· small a · slash (/)

· all one word · dot (.)

· new word/line · at (@)

ICAO PHONETIC ALPHABET

(International Civil Aviation Organisation)

A	Alfa	H	Hotel	O	Oscar	V	Victor
B	Bravo	I	India	P	Papa	W	Whisky
C	Charlie	J	Juliet	Q	Quebec	X	X-ray
D	Delta	K	Kilo	R	Romeo	Y	Yankee
E	Echo	L	Loma	S	Sierra	Z	Zulu
F	Foxtrot	M	Mike	T	Tango
G	Golf	N	November	U	Uniform

BRITISH TELEPHONE ALPHABET

A	Alfred	H	Harry	O	Oliver	V	Victor
B	Benjamin	I	Isaac	P	Peter	W	William
C	Charles	J	Jack	Q	Queen	X	X-ray
D	David	K	King	R	Robert	Y	Yellow
E	Edward	L	London	S	Samuel	Z	Zebra
F	Frederick	M	Mary	T	Tommy
G	George	N	Nellie	U	Uncle

THE INTERNATIONAL SPELLING ANALOGY

A	Amsterdam	H	Havana	O	Oslo	V	Valencia
B	Baltimore	I	Italy	P	Paris	W	Washington
C	Casablanca	J	Jerusalem	Q	Quebec	X	Xantippe
D	Denmark	K	Kilogram	R	Roma	Y	Yokohama
E	Edison	L	Liverpool	S	Santiago	Z	Zürich
F	Florida	M	Madagascar	T	Tripoli
G	Gallipoli	N	New York	U	Upsala

FOCUS 2. Comprehension questions

? What should you say on the phone to ask to speak to someone?

? How do you identify yourself?

? What would you say if you have dialled the wrong number?

? Have you ever dealt with voice mail? What are its advantages and disadvantages?

FOCUS 3. Study the vocabulary

<== попередня сторінка	\|	наступна сторінка ==>
SAYING NUMBERS	\|	Tape 2 – Frank Sharp rings back.

Не знайшли потрібну інформацію? Скористайтесь пошуком google:

Генерація сторінки за: 0.005 сек.