IV. Complete the following sentences and translate them into Russian.

1. Making a business call can be a stressful/worrying experience because_______. 2. Make notes in advance if/in case_____________________________________. 3. When you reach agreement on the phone______________________________. 4. Not to be misunderstood you should__________________________________. 5. It’s important to sound helpful and alert because________________________. 6. The firm’s image may be at stake, so__________________________________.

V. Answer the following questions.

1. Is it easy to make a telephone call in English? Why? 2. Why is it a worrying experience to make a business call in English? 3. What can you do to make it less stressful? 4. What are the advantages and disadvantages of reaching an agreement on the phone? 5. What should be done to overcome the difficulties? 6. What is to be done to avoid misunderstanding? 7. How can a telephone manner influence the company’s image? 8. What are the golden rules of talking on the phone?

VI. A Phone Jumble.

Three people are involved in this jumbled conversation: Michael Sullivan of Global Engines, Bill Gould of Parsons Engineering and a receptionist. Put the conversation into the correct order.

- Right. Well, thank you for your call.

- Parsons Engineering. Can I help you?

- Yes, they’ve just been dispatched by DCL Courier. They should be with you by tomorrow morning. If there’s any problem, then just get back to me.

- I’m afraid he’s on another line at the moment. Would you like to hold or can I take a message?

- Hello. My name is Michael Sullivan of Global Engines. I’ve been trying to get through to you. I’m calling to find out whether the spare parts I ordered last week have been sent off.

- Mr Gould is free now. I’m putting you through.

- No, it doesn’t matter. I’ll hold.

- Hello, this is Michael Sullivan of Global Engines. Could I speak to Mr Gould, please?

- Thank you. Goodbye.

- Oh, good. Yes, OK, but I hope it won’t be necessary.

- Hello. Bill Gould.

<== попередня сторінка	\|	наступна сторінка ==>
BUSINESS CALLS	\|	VII. Glengarry Glen Ross

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