Messages

Communication messages take many forms. You send and receive messages through any one or any combination of sensory organs. Although you may customarily think of messages as being verbal (oral or written), you also communicate nonverbally. For example, the clothes you wear and the way you walk, shake hands, cock your head, comb your hair, sit, and smile all communicate messages. Everything about you communicates.

In face-to-face communication the actual message signals (the movements in the air) are evanescent; they fade almost as they're uttered. Some written messages, especially computer-mediated messages such as those sent via e-mail, are unerasable. E-mails that are sent among employees in a large corporation, for example, are often stored on disk or tape. Currently, much litigation is using as evidence racist or sexist e-mails that senders thought were erased, but weren't.

Two special types of messages need to be explained more fully; these are feedback (the messages you send that are reactions to other messages) and feedforward (the messages you send as preface to your "main" messages). Both feedback and feedforward are metamessages – messages that communicate about other messages. Such communication about communication, or metacommunication,may be verbal ("I agree with you" or "Wait until you hear this one") or nonverbal (a smile or a prolonged pause). Or, as is most often the case, it's some combination of verbal and nonverbal signals.

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