CONFLICT MANAGING

1.Words to master:

denial – відмова

to solve – вирішувати, знаходити вихід

verbal – словесний, усний

behaviour – поведінка, спосіб дії

to resolve – вирішувати, приймати рішення

to interfere – вмішуватися, перетинатися

awareness – поінформованість

index finger – вказівний палець

to wag – махати, качати

to exhibit – показувати, виставляти

response – відповідь, відгук

to grasp – схвачувати, контролювати

2.Translate the sentences using the words from the list:

a) The index finger is next to the thumb.

b) They issued official denials.

c) Success is gained by resolving on winning.

d) In all cultures we know, men exhibit an aesthetic sense.

e) No matter how Bob tried, he could not understand irrational behaviour.

f) You mustn't allow them to interfere with your business.

g) Bind them fast to their chairs that they shall not wag.

h) That student has got remarkable grasp of the subject

i) I’m afraid we cannot help you to solve a question.

j) He did it by verbal order from Sir W. Coventry.

3.Read and translate the text:

Conflict management

Part I.

Conflictis a problem between two or more people. There are three styles of conflict:

1. Denial— you pretend there is no problem.

2. Confrontation — you fight with the other.

3. Problem solving — you talk together about the problem and together find a way to solve it that is good for both of you.

Conflict happens when one or more people can't agree on something. It happens because we all think differently and have different opinions.

Conflict management

In order to manage conflict successfully, people must understand their own feelings about conflict.Triggers are any verbal or nonverbal behaviourthat result in anger or other emotional reactions. Such anger can lead to a conflict or can make a conflict harder to resolve. Triggers are like lightning bolts. When they strike, they interfere with the communication between people. Triggers cause disputants to focus on the annoying behaviour instead of on the problem they are trying to solve. An awarenessof triggers means that we know what types of behaviour cause anger in ourselves and others.

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