Notes
Call 1
Department answering:________
Caller’s name: ______________
Person wanted: _____________
Did the caller reach the person
wanted? __________________
Call 2
Department answering:________
Caller’s name: ______________
Person wanted: _____________
Did the caller reach the person wanted?___________________
Call 1
Jane:
Hello, you've reached the marketing department. How can I help?
Male:
I’m calling on behalf of iRiver. I’d like to speak to Jane Wilson, please.
Jane:
Speaking.Who’s calling please?
Male:
It’sRichard Davies here. I’d like to discuss some details of your last order…
Call 2
Michelle:
Hello, marketing. How can I help?
Male:
Could I speak to Jason Roberts, please?
Michelle:
Certainly. Who shall I say is calling?
Male:
My name’sMike Andrews.
Michelle:
Just a second-I’ll see if he’s in…(Hello, Jason, it’s for you, I’ve got Mike Andrews on the phone for you... OK, I’ll put him through)... Hang on a moment, I’m just putting you through.
Male:
Thank you.
Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
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