Work in pairs. Read the phone calls in Exercise 3 aloud (Student A – you are angry and in a bad mood, Student B – you are friendly and cheerful). Take turns to be A and B.
H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:
a) act out Call 1.
b) act out Call 2.
Vocabulary
Complete the table with appropriate phrases in Exercise 3.
Asking for a person
Asking someone to wait
Connecting
_________________
_____________________
_____________
__________________
______________________
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__________________
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Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
1. Good morning. It’s Roger here.
a. Yes, of course.
2. This is Maria. Is that Jack?
b. Yes, he is. Just a moment.
3. I’d like to speak to Patricia, please.
c. Of course, I will. See you then.
4. Well, thanks for calling.
d. No, I’m sorry, he’s away this week.
5. Could I speak to Peter, please?
e. That’s OK. Good to hear from you.
6. Is Thomas in?
f. Oh, hello. How are you?
7. And give my regards to Bob.
g. Speaking.
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