WRITING

H 12. Your co-worker asked you to order a dinner for a group of four people, but you failed to do that. Write a note and an SMS message for your co-worker saying that you haven’t ordered the dinner and explaining why.

Part 3. Communication Problems

BEFORE YOU START

Spell the following words.

ü Swansea	ü Lloyd’s	ü Argyle Way
ü Heinrich	ü Townley Road	ü Asta Boutique
ü Gunter	ü Sulrey	ü Staffordshire
ü Waybridge

Spell your name and surname.

READING

Read these two calls. Then complete the notes.

	Notes Call 1 Company answering: ___________ Person wanted: _______________ Communication problem: _________	Call 2 Company answering: __________ Person wanted: _____________ Communication problem: ______
Call 1. A	Jones and Mark Inc. How can I help you?
B	Good afternoon, I’d like to speak to Jo Tomkins, please.
A	Hold the line, please… I’m sorry, there’s nobody of that name here. What number are you calling?
B	012 527 9345.
A	I’m sorry, you must have got the wrong number. This is 012 527 9344.
B	I’m sorry to have bothered you. Goodbye.
A	Goodbye.
Call 2. A	Frontier. Can I help you?
B	Good morning. Could I speak to Dolores Cayton, please?
A	I’m sorry, this is a bad line, I can’t hear you very well.
B	Could I speak to Dolores Cayton, please.
A	I’m sorry, I still don’t understand.
B	Dolores Cayton, please.
A	This is a very bad line, I can’t hear you.
B	Oh, yes, I’m on a mobile, it’s not always very clear. I need to speak to Dolores Cayton, please.
A	Ah, that’s better, could you spell that, please?
B	D-O-L-O-R-E-S-C-A-Y-T-O-N.
A	Could you speak up, please?
B	D-O-L… Hold on, I’m just going under tunnel!
A	I didn’t catch that, could you speak more slowly, please? …..
B	He hung up on me!

Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

Work in pairs. Read the phone calls in Exercise 3 aloud (Student A – you are a foreigner and aren’t very good at English, Student B – you are very upset). Take turns to be A and B.

H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:

a) act out Call 1.

b) act out Call 2.

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