Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.

STUDENT A

STUDENT B

Useful phrases · You must have the wrong number · Is that not 556 8790? · No, it’s 555 8790 · Sorry about that · I must have dialled the wrong number · Can I help you? · I’m sorry, you’ve got the wrong number · I’ll try and put you through · His direct number is … · Sorry to have troubled you

1) Answer the phone

2) Ask to speak to Mr Smith in marketing.

3) Check the caller’s name.

4) Give your name and your company’s name but speak softly.

5) Ask the other person to speak up.

6) Repeat what you said loudly enough, but this time speak too fast.

7) Apologize and ask B to speak more slowly.

8) Say you are sorry and repeat what you said slowly enough.

H 4 12. Make the following calls. Use useful phrases (p. 18) to help you. Take turns to be A and B.

MAKE CALL 1: You want to speak to McKean in ThermalTake on extension 587203. TAKE CALL 2: You work for a small company in Los Angeles. Your telephone number is (213) 123 4567. No one by the name of Walker works for your company. Besides B speaks in such a low voice, that you can’t hear him. MAKE CALL 3: You want to speak to Mr Hanks in the Dell’s Latin American Division.

TAKE CALL 1: You work for ThermalTake. Your telephone number is 586203. No one called McKean works for your company. MAKE CALL 2: You want to speak to Alex Walker in New York on (212) 123 4567. Speak very softly until A asks you to speak up. TAKE CALL 3: You work in the Dell’s European Division on extension 244. No one called Hanks works in your division. You are very busy and you speak so fast that the caller can’t make out what you are saying.

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