VOCABULARY

Who asks these questions, the hotel receptionist (R) or the caller (C)?

1. Could I reserve a room for next week? ____

2. May I have your name, please? ____

3. Can you confirm your reservation in writing? ____

4. Can I fax you tomorrow? ____

5. Could you tell me your fax number? ____

Fill in the gaps in the following dialogue.

single booking confirmation date help meeting air-conditioning price book night full English breakfast
	A	Bell’s Hotel, how can I _______ you?
	B	I would like to ______ a ________ room with a bath in the name of Smith.
	A	Certainly, sir. What ________ ?
	B	The 16^th June for two nights. Do you have ________in your rooms?
	A	I’m afraid not.
	B	It doesn’t matter. Could you tell me the ______?
	A	That’s ₤44.50 per _____ , including _________ and VAT.
	B	It’s OK. Could you send me a ______?
	A	Certainly. Could I have your name and fax number or address?
	B	Of course, it’s….
	A	Well, that’s a ______ for a single room for two nights beginning 15^th June.
	B	That’s right.
	A	Thank you for calling Bell’s Hotel. We look forward to _______ you.

Match the beginnings of the following sentences (1-10) with their endings (a-j).

1. Good morning, Hospitable Hotel.	a. a double room?
2. I’d like to book	b. we’re fully booked
3. Certainly, what	c. Could you hold the room?
4. Would you like a single room or	d. per night, please?
5. How much does it cost	e. a confirmation by fax?
6. The price includes	f. How can I help you?
7. I’m afraid,	g. a deposit.
8. For all reservations we require	h. a room.
9. I won’t arrive before 9 p.m.	i. breakfast and all taxes.
10. Could you send me	j. date?

SPEAKING

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