WRITING

H12. You’ve booked a room for your colleague. Leave a note advertising the room and all the facilities of the hotel.

H13. Advertise the hotel you lived in. What did you like there (50-75 words)?

Part 6. Leaving Voicemail Messages

BEFORE YOU START

Why do people use answerphones?

List three things you need to include in a voicemail message.

READING

Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.

Call 1
Person/company wanted_____________ What the caller has to do_____________ Will the caller be called back?________	Caller’s name __________________ Caller’s company________________ Reason for calling_______________ What the caller asks to do_________
Call 2
Person/company wanted_____________ What the caller has to do_____________ Will the caller be called back?________	Caller’s name __________________ Caller’s company________________ Reason for calling_______________ What the caller asks to do_________
Call 3
Person/company wanted_____________ What the caller has to do_____________ Will the caller be called back?________	Caller’s name __________________ Caller’s company________________ Reason for calling_______________ What the caller asks to do_________

Call 1

Answerphone		Carol Brightman
Hello. This is International Software Consultants. We’re sorry we can’t take your call at the moment. Please leave your name, number and message after the tone and we’ll get back to you as soon as we can. Thank you for calling.		This is Carol Brightman from LBN Rome here. It’s 10.30, Monday 28 February. I was just calling to let you know that we don’t need your report until next week now. No need to call back. Bye for now.

Call 2

Answerphone		Simon Matthews
Hi! This is Angelika. I can’t answer the phone at the moment but I’ll call you back if you leave your name and number after the beep. Thanks. Call 3		Angelika – it’s Simon Matthews from college here. I’m just calling to invite you to our party next Saturday. I’ll send you an invitation – perhaps you could let me know if you’ll be able to make it? Many thanks.
Answerphone		Jennifer Martin
Hello. You have reached 358 4081. I can’t answer the phone at the moment but if you leave your name and number after the tone, I will call you back as soon as possible.		Oh, Jack. It’s Jennifer here. I’m calling to let you know that we’ve run into some problems with the contract and I need to speak to you rather urgently. Could you call me back as soon as possible? Thanks.

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