• Гідрологія і Гідрометрія
• Господарське право
• Економіка будівництва
• Економіка природокористування
• Економічна теорія
• Земельне право
• Історія України
• Кримінально виконавче право
• Медична радіологія
• Методи аналізу
• Міжнародне приватне право
• Міжнародний маркетинг
• Основи екології
• Предмет Політологія
• Соціальне страхування
• Технічні засоби організації дорожнього руху
• Товарознавство продовольчих товарів

Speaking and Writing.

The sentences below are from a presentation speech. Which of them belong to the following topics: Production, History, Markets and Sales? In what order should they follow each other inside each topic? In what order should the topics follow each other? Put all the sentences in their correct order.

a) In the graph you can see the growth of production over the last 5 years.

b) The firm was established 20 years ago, in 1987.

c) Quality is our principal objective in manufacturing.

d) The purpose is to increase sales in the domestic markets.

e) The founders were three men who joined their capital, investing it in this business.

f) Sales in the domestic market are lower than those in the international market.

Writing

Imagine you are a Customer Support Manager. Complete this short presentation to your staff with these ‘signposting’ words or phrases.

a) to sum up e) firstly i) finally

b) let us now turn f) this means J) on the other hand

c) during g) on the contrary

d) as you may know h) secondly

There are three key groups we need to take care of – and the first of those is the customer, the second is the customer and the third is the customer! ¹……… the next five minutes I will outline three reason why we need to re - focus on our customer care programme.

²……… , we know that a dissatisfied customer never buys from us again. ³……… , if we address the customer’s complaints satisfactorily, nine times out of ten he will stay with us. ⁴……… front – line staff have to be given the right to deal immediately with complaints.

⁵………, we need to give the customer added value. This needn’t be very expensive for us. ⁶……..., it might simply mean staff following up sales more quickly with a phone call.

⁷……….. , we need to train our staff more efficiently and decide on a clear customer focus policy. ⁸………., we have a team working on a proposal for this.

⁹………., we need to improve and update our customer care approach.

¹⁰………. to the future. I propose we spend the next 30 minutes making a short action plan which we can present to the management.

7. Read the text and fill the gaps in with prepositions and linking words from the box about the text. (Note: ’x 3’ and ‘x 4’ mean that the presentation will need to be used three or four times).

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