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Read the passage and fill in the gaps with any suitable words or expressions.

For the next few weeks, tour operators will be sorting through the annual deluge of complaints. Ron Wheal, head of customer relations for Britain’s biggest ________, which took more than a million abroad this summer, says, “Holidaymakers are _______ about petty, silly little things.” Such as? “The fact that their hotel is next to a road”. Perhaps one of the most ________ complaints is that the holiday fails to ________ to the brochure promises.

Britain’s biggest seller of long-distance holidays says that the majority of its complaints ________ from people who have chosen the wrong sort of holiday. People who ________ to do their research could find themselves in the Caribbean during the hurricane season.

How does this passage relate to the story by S. Leacock?

WRITING

Write a letter to a friend about a trip you are going to make. First, read the letter given below.

Jakarta,

7 March 1997

Dear Charles,

I’m writing to tell you about our plans for our journey to the United States. We leave Jakarta the day after tomorrow, but we are not flying direct. Susan said it would be boring just to sit in a Jumbo above the Pacific. We are therefore going to Calcutta by sea and crossing India by train, so that we can see the Himalayas and the Taj Mahal. When we reach Bombay we shall look for a cargo-ship to Dar-es-Salam. We shall be arriving in Nairobi sometime in May. John said at first that he wanted to cross the Sahara on a camel, but he agrees now that this is not very practical. We shall fly to Khartoum and go down the Nile by river-boat to Cairo. Susan’s birthday is on 10 June, and she says she is going to celebrate it in London – but as soon as it is over we shall catch the next plane to New York. We shall be seeing you about 12 June – but you will be getting a few postcards before then.

Best wishes,

Pauline

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