Answering the phone
| Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
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Asking for the caller’s name
| Who’s calling, please?
Could I take your name, please?
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Introducing yourself
| This is Paul Smith speaking.
Hello, this is Paul Smith from Smith Brothers Ltd.
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Asking for someone
| Could I speak to John Martin, please?
I’d like to speak to John Martin, please.
Could you put me through to John Martin, please?
Could I speak to someone who …
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Explaining absence
| I’m afraid Mr. Martin isn’t in at the moment.
I’m sorry, he’s in a meeting at the moment.
I’m afraid he’s on another line at the moment.
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Putting someone on hold
| Just a moment, please.
Could you hold the line, please?
Hold the line, please.
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Problems
| I’m sorry, I don’t understand. Could you repeat that, please?
I’m sorry, I can’t hear you very well. Could you speak up a little, please?
I’m afraid you’ve got the wrong number.
I’ve tried to get through several times but it’s always engaged.
Could you spell that, please?
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Putting someone through (connecting someone)
| One moment, please. I’ll see if Mr Jones is available.
I’ll put you through.
I’ll connect you.
I’m connecting you now.
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Taking a message
| Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I’ll tell Mr Jones that you called.
I’ll ask him/her to call you as soon as possible.
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