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ORDERING

1. Modern business often involves international travel. When booking a flight, for example, what questions do you need to ask?

2. Imagine you are booking a flight and a hotel over the phone. What words and expressions do you use?

3. This style is very direct and rude. Correct the dialogues to make them more polite.

I.

Dolores: Hi! Speaking…

Tim: Hello. Tell me about flights to Hong Kong from Kennedy Airport in New York. I’m off to a conference at the end of the month – Thursday 22^nd until Tuesday 27^th. And tell me about the flight availability and prices?

Dolores: Ok. Economy, business or first class?

Tim: First class, I think, but unfortunately I’ll have to go economy – company rules.

Dolores: It’s not my business. How many of you will be travelling?

Tim: Just me.

Dolores: Ok, so that’s one seat … economy … New York – Kennedy to Hong Kong Airport.

Tim: And how much should I pay?

Dolores: Wait a bit. To qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.

Tim: Right, and does that include airport tax?

Dolores: No, tax is another $70 on top of that.

Tim: Okay. Book it.

Dolores: Sure.

II.

Dolores: Do you need my help with anything else?

Tim: Yes, I'd like to book a hotel room too, for the full five nights. Check if the Regency Hotel has any rooms free?

Dolores: They do.

Tim: And is there a discount rate for conference delegates?

Dolores: Yes, there is. It's 10% but I can check that for you.

Tim: Okay, should I book it provisionally for now and I'll call you back later to confirm? I just need to check one or two details.

Dolores: Ok. Anything else?

Tim: No, that's all. I'll call you back.

4. Check your answers by reading the script below:

I.

Dolores: Hello! Dolores speaking…

Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month – Thursday 22^nd until Tuesday 27^th. Could you tell me about the flight availability and prices?

Dolores: Certainly. Do you want to go economy, business or first class?

Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy – company rules, you see.

Dolores: Yes, sure, I understand. How many of you will be travelling?

Tim: Ah, it’s just me.

Dolores: Okay, so that’s one seat … economy … New York – Kennedy to Hong Kong Airport.

Tim: And how much will that be?

Dolores: Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.

Tim: Right, and does that include airport tax?

Dolores: No, tax is another $70 on top of that.

Tim: Okay. Can I book that, then?

Dolores: Certainly.

II.

Dolores: Can I help you with anything else?

Tim: Yes, I'd like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?

Dolores: Yes, they do.

Tim: And is there a discount rate for conference delegates?

Dolores: Yes, there is. I think it's 10% but I can check that for you.

Tim: Okay, do you mind if I book it provisionally for now and I'll call you back later to confirm? I just need to check one or two details.

Dolores: That's fine, sir. Can I help you with anything else?

Tim: No, that's all for now. As I said, I'll call you back.

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