Match the beginnings and endings below and identify which letter a) is a letter of complaint, b) offers an apology, c) is an application for a job.

1)	Dear Mrs Carter, With regard to your advertisement in the online edition of the Bedfordshire Globe,I am writing to express my interest in the position of secretary that has become vacant in your Luton branch.	a)	Once again, may I convey my sincere apologies for the inconvenience you have been caused. By way of compensation, I would like to offer you and your party a complimentary four-course meal at a date which is convenient to you. I look forward to hearing from you. Yours faithfully, Derek More Derek More
2)	Dear Sir, With reference to your letter dated 5 November, I am writing in my capacity as manager to say how concerned I was to hear of the regrettable series of events that took place during your visit to our restaurant.	b)	I trust you will give this matter your urgent consideration and will take the necessary disciplinary action against the employees concerned. Meanwhile, I look forward to receiving a written apology by return of post. Yours faithfully, P D Grant Peter D. Grant
3)	Dear Sir/Madam, It is with regret that I feel I must write to you to bring to your attention the appalling service I received at your High Street outlet. During my visit there on 4 September, I was horrified by the lack of courtesy shown by your staff.	c)	I hope that, in the light of the information above, you will consider me for the post. I can be contacted at the above telephone number during working hours and I am available for an interview given one day’s notice. Yours sincerely, Hilda K Long H. K. Long (Mrs)

5. Choose phrases appropriate for each kind of business letters (some of them can be used in several kinds of letters).

1)	information letter	a)	We would be grateful if you let us know
			about…
2)	letter of confirmation	b)	Unfortunately, we have not yet received…
c)	We shall be glad to know…
3)	letter of offer	d)	I am writing to confirm the details of…
e)	In reply we have pleasure in offering you…
4)	letter of request	f)	We would be grateful if you could arrange…
g)	I am delighted to advise you…
5)	letter of apology	h)	We are happy to inform you…
i)	Please inform us by airmail…
6)	letter of inquiry	j)	We must apologise for…
k)	I am writing to express my extreme
7)	letter of complaint		dissatisfaction…
		l)	Please accept our sincere apologies for…
m)	I wonder if I might ask you for…
n)	I thought it would be useful to confirm in writing…
o)	I am writing in response to your letter requesting information about…

6. Add punctuation and paragraphing to the following.

we have heard from the German Consulate in Chicago that you are a leading producer of self-adjusting, all-weather sunglasses in Germany since there seems to be a growing interest in and demand for such high-quality ambermatic sunglasses in the United States we would like to know the frame styles that are now available for both men and women we are importers of optical products including glasses sunglasses binoculars and loupes please, send us your illustrated catalog export price list and terms of business as a rule our domestic and international suppliers allow us to settle by monthly statements we can supply you of course with business and bank references we look forward to your reply sincerely yours

7. Study some badly-written letters.

a) There is no clear sequence in the letter below, which makes it difficult to understand. Put the ideas in the logical order. Invent addressee of your own and rewrite the letter making use of the block style.

Dear Sir,

We are interested in your security system. We would like to know more about the prices and discounts you offer.

A business associate of ours, DMS (Wholesalers) Ltd., mentioned your name to us and showed us a catalogue. They were impressed with the security system you installed for them, so we are writing to you about it. Do you give us guarantees with the installations?

In your catalogue we saw the 'Secure 15' which looks as though it might suit our purposes. DMD had the 'Secure 18' installed, but as we mentioned, they are wholesalers, while we are a chain of stores. We would like something that can prevent robbery and shoplifting, so the 'Secure 15' might suit us.

How long would it take to install a system that would serve all departments? Could you send us an inspector or adviser to see us at some time?

If you can offer competitive prices and guarantees we would put your system in all our outlets, but initially we would only install the system in our main branch.

We would like to make a decision on this soon, so we would appreciate an early reply.

Yours faithfully,

b) The letter given below is too long and wordy.

Dear Mr. Arrand, Thank you very much for your enquiry of 5 November which we received today. We often receive enquiries from large stores and always welcome them, particularly at this time of theyear when we know that you will be stocking for Christmas. We have enclosed our winter catalogue and are sure you will be extremely impressed by the wide range of watches that we stock. You will see that they range from the traditional to the latest in quartz movements and include ranges for men, women and children, with prices that should suit upper-market bracket priced at several hundred pounds. But whether you buy a cheaper or more expensive model we guarantee all merchandise for two years with a full service. Enclosed you will also find our price-list giving full details on c.i.f. prices to London and explaining our discounts which we think you will find very generous and which we hope will take full advantage of. We are always available to offer you further information about our products and can promise you personal attention whenever you require it. This service is given to all our customers throughout the world, and as you probably know, we deal with countries from the Far East to Europe and Latin America, and this fact alone bears out our reputation which has been established for more than a hundred years and has made our motto a household world - Time for Everyone. Once again may we thank you for your enquiry and say that we look forward to hearing from you in the near future? Yours sincerely,

c) Compare it with another one, which is too short and a lot of points are missing from it.

Dear Sir,

Thank you for your enquiry. We have a wide selection of watches which we are sure you will like. We will be sending a catalogue soon.

Yours faithfully,

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PRACTICE	\|	Text III. 20 Tips of Business Writing

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