PRACTICE

1. a) Read the correspondence below and say what kind of message each of them is.

Hi Sue, I got the letter you sent on 2^nd of March. You want the artwork by the 20^th? You must be joking! If you want a good job it’s going to take at least three weeks. You’ll be lucky to get anything from us until early April. Anyway, you haven’t even paid for the last artwork we sent you! We need money right now. You’re not getting anything else until you pay. All the best

Dear Sue, Thanks for your email of March 2. I’m sorry, but we can’t deliver the artwork by March 20. We’ll need three weeks for this job, but I’m sure the results will be really good. I see that you haven’t paid our last invoice yet. It’s going to be difficult to send any more artwork until you pay. Please try and deal with this as soon as possible. Best wishes

Dear Sue Taylor Thank you for your letter of March 2. Unfortunately it will not be possible to deliver the artwork my March 20. To complete this job to our normal high standards will require three weeks. We are sure that you will be pleased with the results. We note from our records that our last invoice has not been paid. We would like to remind you that we are unable to supply further artwork until this invoice is paid. We look forward to receiving your payment shortly. Yours sincerely

b) Compare the styles of the messages. Present your results in the form of a table, as shown below.

Formal Letter	Email	Informal Letter
Dear Sue Taylor	Dear Sue	Hi Sue
Thank you for your letter…	Thanks for your email	I got the letter…

2. Put the parts of the addresses in the correct order.

1) John Smith/ 8/ Quality Cosmetics Ltd./ Victoria St./ Sales Manager/ London/ EC4;

2) 36/ Canada/ Messrs. Williams & Werner Ltd./ Toronto/ Tower Street/ 4JS;

3) EC4/ 222/ London/ Central Bank Ltd./ Middling Street/ The Branch Manager;

4) Messrs. Jones & Company/ William B. Brown/ 5/ Queensland/ Managing Director/ Brownside/ Australia/ Green Street;

5) Co./ The Anglo-American/ Street/ 2312/ Pennsylvania/ Shipping/ Chestnut/ Ltd./ Philadelphia;

6) 1326/ Davenport/ Midwest Division/ John/ President/ Market Street/ Iowa/ B. Green/ Paint Company/ American;

7) 11/ WI 53405/ United Packaging/ East Shore Drive/ Ms/ Marketing Coordinator/ Wisconsin/ USA/ Alison Freeman/ Green Bay/ Inc.;

8) Sales Manager/ Canberra/ Liverpool Street/ Mr/ Independent Products/ 18/ R.G. Flinders/ AUSTRALIA/ Pty/ NSW 2170.

3. Match the beginnings and endings below, and then identify the purpose of writing the letter from which each pair of paragraphs is taken.

Beginnings	Endings
1)	I am writing in response to your advertisement in yesterday’s Daily Scope concerning a vacancy in your sales department.	a)	We feel confident that you will find something in our range that meets you requirements and look forward to receiving your order.
2)	I am writing in reply to your letter requesting information about our products.	b)	I hope that these changes will not cause too much inconvenience and that you will still be able to attend.
3)	I am writing in my capacity as chairman of the residents’ association to draw your attention to the problem of excessive noise levels in our neighbourhood.	c)	I am available for an interview any weekday between 9 am and 5 pm, and I look forward to meeting you in person to discuss the possibility of my employment.
4)	I am writing to request permission to use the company premises for a meeting which will be held during the holidays.	d)	We trust you will give this matter your urgent consideration and look forward to receiving any suggestions you might have to help overcome the problem.
5)	I am writing to advise you of the changes in the schedule for the forthcoming seminar on “Direct Selling.”	e)	We would be extremely grateful if you were to allow us to use the facilities for the duration of our meeting. Thank you in anticipation of your kind cooperation.

<== попередня сторінка	\|	наступна сторінка ==>
Marlene Leach	\|	Match the beginnings and endings below and identify which letter a) is a letter of complaint, b) offers an apology, c) is an application for a job.

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