• Гідрологія і Гідрометрія
• Господарське право
• Економіка будівництва
• Економіка природокористування
• Економічна теорія
• Земельне право
• Історія України
• Кримінально виконавче право
• Медична радіологія
• Методи аналізу
• Міжнародне приватне право
• Міжнародний маркетинг
• Основи екології
• Предмет Політологія
• Соціальне страхування
• Технічні засоби організації дорожнього руху
• Товарознавство продовольчих товарів

Group A Sales Manager

You will lead the meeting with the support of the Deputy Sales Manger. It is your job to listen to the representatives’ opinions and to agree on an action plan which will:

· improve the atmosphere in the department

· encourage staff to work together effectively

Note: You are impressed by the Muller sales representatives. You think their ambition and energy are good for the company. They are also successful in financial terms.

Group B Deputy Sales Manager

You will help the Sales Manager to run the meeting. It is your job to listen to the representatives’ opinions and to agree on an action plan which will:

· improve the atmosphere in the department

· encourage staff to work together effectively

Note: You are impressed by the Peterson sales representatives. You think they have a very positive attitude. You think their efficiency and good customer service are important for the future success of the company.

Group C Sales representatives (Muller group)

You should give your opinions about the points on the agenda. Try to persuade the Sales Manager and the Deputy Sales Manager to accept your point of view, but help them work out an action plan which will improve the effectiveness of the team.

Note: you usually meet your sales targets and often exceed them.

Group D Sales representatives (Peterson group)

You should dive your opinions about the points on the agenda. Try to persuade the Sales Manager and the Deputy Sales Manager to accept your point of view, but help them work out an action plan which will improve the effectiveness of the team.

Note: you often meet your sales targets but rarely exceed them.

III. Form new groups with people from groups A, B, C and D. Have a

Meeting and decide what actions you should take to improve the

Effectiveness of the sales team.

Writing

As the Sales Manager of MPM, write the Recommendations section of a report to the CEO about the actions agreed on in the meeting with the sales representatives.

Recommendations

To enable the sales representatives to work together more effectively, we have agreed on the following three points.

Firstly, we should …

MODULE 5

CONFLICT

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