Article B

1. to find a win-win scenario a. to try and see things from someone else’s

point of view

2. favouritism b. when you treat a person better than others

unfairly

3. to get in somebody’s shoes c. to find a solution which will satisfy both

sides

· Explore what is happening like someone who really wants to move things forward. Go in, ask some questions, find out what is wrong, if possible, from both sides of the argument. Win people’s trust.

· Treat people with respect. The best way to do that is to listen to what they are saying and to try to get in their shoes.

· Try to find a win-win scenario. You want both sides to go away happy and to be good for the organization. There must be no favouritism.

· What you really want people to tell you is three things: what’s going wrong, and what can be changed.

· Managers shouldn’t jump to conclusions. Sometimes a person will come to see them to say they have a problem with someone and they decide what they are going to do without checking with the other person. There are two sides to every story.

II. Work in pairs.

1. In your own words, tell each other about the two most useful pieces of advice.

2. Tell each other if there is any advice in the articles that you do not completely agree with.

III. Discuss how do people usually deal with personal conflict in your

Country. In what way is it different from other countries you know?

Text 3

<== попередня сторінка	\|	наступна сторінка ==>
III. Find the words in the text which correspond to the following definitions.	\|	I. Read this e-mail from Max, a senior sales representative, to Jeff, his sales manager. In eight lines there is one extra word that does not fit. Write that word in the space.

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