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Dialogue

Peggy Forman is talking with Jaff Downing, another administrative assistant in her company.

GaffHow are you today, Peggy?

Peggy Oh, fine, thanks.

Gaff Glad to hear that. By the way, are you familiar with the organizational chart for the company?

Peggy No, I am not. What is it like actually?

GaffWell, the chart shows how the employees are devided into groups. It gives one an overview of the chain of commend in the company.

PeggyI see. The positions can be line and staff ones.

Gaff Yes. The subject is not new to you. What else do you know about it?

Peggy As far as I know a worker in a line position receives orders from his immediate subordinate.

GaffExactly, that's the line chain of command.

PeggyA worker in a staff position reports directly to a line worker but he neither gives nor receives orders for line workers. Am I right?

GaffYes, you are. But someone may have line authority over people in his department and not be considered a line administrator.

Peggy How can it be?

GaffThat's possible when a whole department is a staff department. For example, in our company the head of the credit department or the personnel department can hardly ever be president of the company.

Peggy And what do the people in staff departments do, how is their work different?

Gaff Well, they are usually busy with services and they could do the same service for any company. So they are not in the line.

PeggyIt seems to be rather complicated.

GaffIt only seems so. I think the chart should help.

Peggy Oh, sure. But, Gaff, would you explain me what span of control is?

GaffOh, span of control refers to the number of people whom one managers directly.

Peggy Can you give me an example?

Gaff Well. The President of our company directly managers the Vice President of Production, the Vice President of Marketing and the Comptroller. Thus, his span of control includes three people.

Peggy Yes, now I see. Thank you for your help.

Gaff Not at all. Why don't we go to the offer stall and have a snack together?


:

  1. Answer the questions to the dialogue.
  2. Dialogue
  3. Dialogue
  4. Dialogue
  5. Dialogue
  6. DIALOGUE
  7. DIALOGUE 1
  8. DIALOGUE 1. TYPICAL SMALL TALK
  9. DIALOGUE 1: MAKING HOTEL RESERVATIONS
  10. Dialogue 2
  11. DIALOGUE 2. BUYING AIRLINE TICKETS




: 704

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Additional Exercise | Exercise 4. Have a look it the organizational chart of the company.

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