TELEPHONING

Making contact :	Hello / Good morning / Good afternoon ... This is John Brown speaking Could I speak to ......... please? I'd like to speak to ..... ..... I'm trying to contact ..........
Giving more information:	I'm calling from Tokyo / Paris / New York / Sydney ... I'm calling on behalf of Mr. X ...
Taking a call :	X speaking. Can I help you?
Asking for a name / information :	Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name?
Asking the caller to wait :	Hold the line please. Could you hold on please? Just a moment please.
Connecting :	Thank you for holding. The line's free now ... I'll put you through. I'll connect you now / I'm connecting you now.
Giving negative information :	I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today. / He isn't in at the moment. I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here I'm sorry. There's nobody here by that name. Sorry. I think you've dialled the wrong number./ I'm afraid you've got the wrong number.
Telephone problems :	The line is very bad ... Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry. I didn't catch that. Could you say it again please?
Leaving / Taking a message :	Can I leave / take a message? Would you like to leave a message? Could you give him/her a message? Could you ask him/her to call me back? Could you tell him/her that I called? Could you give me your name please? Could you spell that please? What's your number please?

Exercise 1.Match sentences (1-5) to the responses (a-e). There may be more than one possibility.

1. Good morning. It’s Franko here. a. Yes, it is.

2. This is Maria. Is that Jack? b. Yes, she is. Just a moment.

3. I’d like to speak to Manju, please. c. Oh, hello. How are you?

4. Is Klara in? d. No, I’m sorry, he’s away this

week.

5. Could I speak to Peter, please? E. Speaking.

Exercise 2.Complete the given expressions with appropriate prepositions from the box.

down (2) to on (2) up (3) through back

1. pick _____ the phone

2. call _____

3. put someone _____

4. speak _____

5. hold _____

6. put the phone _____

7. hang _____

8. write _____ the information

9. pass _____ the message

10. speak _____

Dialogues

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TELEPHONING

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