• Гідрологія і Гідрометрія
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• Товарознавство продовольчих товарів

SMALL TALK

CONTENTS

INTRODUCTION - 3

PART 1 SOCIALIZING - 4

Part 2 JOBS AND RESPONSIBILITIES -8

Part 3 SPEECH PRACTICE -12

Part 4 BUSINESS STRUCTURE - 13

Part 5 DEVELOPING SKILLS - 20

Part 6 GRAMMAR SECTION - 23

SUPPLEMENTARY

I N T R O D U C T I O N

The edition promotes you with the possibility to master your Business English skills independently. The Vocabulary, Grammar, Functions, Reading and Writing exercises and VIDEO are presented here in the corresponding sections and in the electronics version.

You will find it easier to do the Developing Skills section after you have done the Grammar and Speech Practice ones.

You should decide which of the exercises to do and which will be the most useful and interesting for you, bearing in mind what you have done in class for each unit.

If necessary, ask your teacher for advice.

GOOD LUCK !

Part 1. Socializing

G R E E T I N G S

Commentary

* 'How do you \ do?' is usually used while getting acquainted with other business people but not customary among people meeting every day. It's a general way of greeting people and requires the same phrase in reply corresponding to the Russian forms «Здравствуйте!» - «Здравствуйте!».

But it is also often understood as "How are you getting \ on?" («Как дела?»). And there comes the reply: " \ Fine! \ Thanks! / And you?"

ILLUSTRATIVE DIALOGUES:

1.

- "How do you do, Mr. Smith? I am Frank Newman of Green Star LTD."

-"How do you do, Mr. Newman?"

2.

- "Morning, David! This is Edward Scott, our new sales representative."

-"Oh, yes, Edward! Welcome to JCK Advertising! How do you do?"

-"How do you do? Pleased to meet you."

3.

-"Oh, hullo, Pete! How are you?"

-"Hi, Bob! I am OK. Haven't seen you for ages!"

SMALL TALK

Small Talk- is a traditional beginning of any business contact. Before moving to the subject of the meeting, you should arrange a short conversation to build a bridge to mutual understanding. It's also called "socializing". It presents an exchange of some polite questions and answers, such as asking of one's affairs, flight or trip, if any, weather, hotel and replies to them. Usually, both the speaker and his companion is aware of the perspective reply to the question asked. Don't give detailed information! It's just Etiquette common in business communication. Phrases of "Welcoming" are preferable to compose a friendly atmosphere that promotes fruitful negotiating.

NOTE: But not any questions are possible to ask. Keep in mind that it's better not to ask too personal questions at a first meeting. And neverask about money!

ILLUSTRATIVE SMALL TALK

N.: - Good morning, Mr. Smith! How are you?

S.: - I'm fine, thank you. And how are you getting on with your business?

N: - It's OK, thanks. Did you have a good trip?

S: - Excellent! The weather is pleasant today, isn't it?

N: - Yes. Good weather, good business.

S: - Absolutely!

N: - Would you like a cup of coffee?

S: - Thanks. Let's get down to business now, if you don't mind?

N: - All right. Business before pleasure.

S: - The British say: "Time and tide wait for no man."

N: - I see.

I N T R O D U C I N G P E O P L E

Who are you?- the question is "What's your name?" and requires some information about the partner's fist name and family name. But you can initiate the procedure of introducing by yourself saying:

"We haven't met before, have we?" or "Excuse me, have we met before? or "I don't think we've met, have we?" and get the answer: 'No, we haven't".

In reply: - Let me intro\ duce myself, my name's Edward \ Green.

- May I intro \ duce myself ?"

- Allow me to intro \ duce myself, I am Dr. Henry\Bendrix.
These forms are rather forma and, used in business situations.

Sometimes you need to introduce a stranger to other people. So you may say:

- Have you met / Mr.Harvey?

or

- I'd like you to meet Doctor \ Stanley.

- \Ms. Leeds, this is \Mr. Snow. - Unpretentious and yet formal enough for any occasion.

NOTE: When introducing oneself the one addressed to is expected to say his name. Then follows the exchange of the phrases: - "How do you do?"

- "How do you do?" from both being acquainted.

In reply: - My \ pleasure.

- It's nice \ meeting you

- Pleased to \ meet you.

- Glad to \ meet you.

Only to the previous two phrases your counterpart can react saying:

- "Me \ too."

The other possible replies may be:

- "The pleasure is \ mine /actually."

- "Nice to meet you \ too."

The replies mentioned above are rather formal. But in less official situations it's possible to say:

-"Hal /lo!"

or to give a usual answer

- "How d'you do?"

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