LETTERS AND FAXES
Letters, the traditional form of business communication, are still generally preferred for confidential and very formal correspondence. But faxes (telefaxes) are growing in popularity, due to their speed and convenience. Many companies now have their own fax stationery which resembles a memo (memorandum) in layout. As information about the sender and receiver appears at the top, traditional greetings are often omitted so faxes tend to be more direct.
For information on layout, study the two documents below.
The
Winnall Manor Road, Winnall, Winchester, Hampshire S098 4HJ letterhead
The name and Telephone Winchester (0962) 846372
position of the Fax (0962) 849202
person who will
receive the letter.
This name and Anna Soriano
address is Purchasing Manager
sometimes Artendo SA Parque Empresarial San Fernando
omitted, as is this Edifico e Esc. B Planta 2
subject heading San Fernando de Henares
Madrid
17 March 19xx
Subject: New price lists
Mrs is used because
Anna Soriano is a
Dear Mrs Soriano married woman.
Other common titles
End letters that It was very nice to meet you in Madrid last week. As promised, I am enclosing are:
Begin Dear Sir or our new price list, which will become effective next month. Mr for men
Madam, Yours Miss for unmarried
faithfully If you ever come to Winchester, I do hope you will have time to look me up. women
I would be delighted to show you around the site. Ms if the marital
status of a
woman is
Yours sincerely. unknown
David Ellingham Dear Sir or Madam
is used if the name of
pp means pp John Parks the person is not
someone else Overseas Sales Manager known
signed the letter
as Mr Parks was
absent
encs
encs means
there are other
documents enclosed with this letter
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