Academy Bookshop - TERMS OF EMPLOYMENT

1. Staff must arrive punctually at all times. Anyone persistently arriving late will be dismissed.

2. Staff must present themselves well-dressed — casual clothing is not permitted.

3. Staff must make every effort to attend to customers speedily, efficiently and courteously at all times.

4. Temporary staff should consult a senior member of staff in the event of enquiries to which they are unable to provide an answer.

5. Temporary staff duties include: taking orders placed by phone; ensuring that orders are prepared prior to customer collection; ensuring that shelves are fully stocked at all times.

6. Wages are weekly for temporary staff.

INFORMAL LETTER

Dear Mike,

I just thought I'd drop you a line and tell you about the summer job I've just got in a local bookshop. They've just sent me all the rules of the job and I must say some of them look a bit strict! I'll ____ get there ____ – that is at 8.30 -and they say that anyone who's ____ will get ____. We're supposed to be ____ - things like jeans won't ____. They didn't mention that in the interview!

We're all supposed to ____ to ____ the customers as _____ and as well as we can and we're supposed to be _____ them all the time. Oh and we're supposed to _____ senior if there's a question we can't answer.

It looks as if I'm going to be pretty busy! I'll be taking orders on the phone, getting orders ____ people come to collect them and _____ that the shelves are _____. Still, they're going to _____ every week, which I'm glad about. Well, I'm not sure if I'm going to enjoy it but it won't be for long and 1 do need the money.

Hope to see you soon,

Paul

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