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Quiz Questions

1. In our club we have people with formally assigned roles, all of whom must work together in order to achieve our goals. It is clear that our club meets the definitions of a(n) ______________.

2. Someone who plans, organizes, leads, and controls the people and the work of organization in such a way that the organization reaches its goals is a(n)___________________.

3. Sam is a top manager. He spends most of his time __________________ and setting goals.

4. If you want to see the structure of the organization, who is in charge of what area, and who is accountable to whom, you would look at a (n) ___________.

5. In our automobile dealership we have a sales department, a finance department, and a service department. While this __________________ departmentalization is logical and efficient, at also reduced our dealership’s sensitivity to customers and produced fewer generalists.

6. Our publishing company realizes that colleges, high schools, and elementary school are in fact different customers. We have separate division serving each of those different customers. We have adopted a _________________ form of departmentalization.

7. Like IBM, our company has a(n) ________________ structure in each employees school are allocated permanently to one special functional department but simultaneously have ongoing assignments to project, custom, product of geographic unit heads.

8. During my conversation with Lois over the sales projections, I noticed that she was standing with her arms crossed. This sign of defiance or defensiveness is a form of __________________________ communication.

9. Henry indicated that getting the Henderson account out was “Top Priority”. Does this mean that I am supposed to drop the work I am doing for all my other customers and work on the Henderson account? This is an example of the interpersonal communication barrier of ambiguity of ____________________.

10. If I do drop everything else and work on the Henderson account, as the boss told me, what is going to happen when all the other customers start demanding their orders? This interpersonal communication barrier is known as ambiguity of _____________________.

11. The process of management involves the functions of planning, _________, leading, and controlling.

12. An effective manger achieves both high performance outcome and high _____________among people doing the required work.

13. Performance efficiency is a measure of the _______________ associated with task accomplishment.

14. Requirement of one person to answer back to higher authority and show results for assigned duties is called as

15. Productivity is a measure of the quantity and ___________________ of work produced, with resource utilization taken into account.

16. The assumption that people are complex with widely varying needs is most associated with the ____________________management approaches.

17. The father of scientific management is_____________.

18. The Hawthorne studies are an important foundation of the _____________approaches to management thinking.

19. Advice to study a job and carefully train workers to do that job with financial incentives tied to job performance would most likely come from in the classical school of management thought

20. The highest level of need in Maslow's hierarchy is the level of needs.

21. When people perform in a situation as they are expected to, this may be due to the effect:

22. Linear programming and queuing theory are examples of techniques found in the approach to management.

23. Resource acquisition and customer satisfaction are important when an organization is viewed as

24. Planning is defined as the process of____________and ____________.

25. The benefits of planning include:

26. A______________is an example of an operational plan in a business firm

27. ______________planning by a business looks for market niches or opportunities that can be pursued to advantage

28. Organizational policies establish_________________

29. Supervisors and team leaders spend most of their time working on_____________plans.

30. The use of expert opinions by business leaders is an example of __________forecasting

31. _________planning identifies alternative courses of action that can be taken if-and when certain situations arise

32. The general environment of an organization would include ____________.

33. Persons and groups affected by an organization's performance are considered as_____________.

34. Techniques typically associated with total quality management include:

35. A ____________manager uses language metaphors, rites, and rituals to reinforce and build upon a desired organizational culture

36. Pluralism and the absence of discrimination and prejudice are two important foundations of the organization

37. The possible reasons for going international in business include the quest for_____________.

38. A_______________is a foreign firm that operates with special privileges in Mexico in return for agreeing to employ Mexican labor

39. A common direct investment strategy for going international is_______________.

40. When a government makes economic decisions such as the distribution of labor and other resources to businesses, it is operating like a _____________economy.

41. If a change in government results in the expropriation of foreign assets, the loss to the foreign firms might be considered a risk of international business.

42. _____________ involves the sale of government-owned assets into private hands.

43. A firm operating with individual vice presidents for Asia, Africa, and Europe would be using a multinational ______________structure

44. An important purpose of strategic planning is to give an organization _______________ in the marketplace

45. In a complex business such as the conglomerate General Electric, a/an _____________ level strategy sets strategic direction for a strategic business unit or product division

46. An organization that is downsizing to reduce costs is implementing a grand strategy of ___________.

47. The __________is a predominant value system for an organization as a whole.

48. A ___________in the BCG matrix would have a high market share in a low-growth market

49. The_____________objectives of organizations are specific results for the organization to accomplish on a day-to-day basis

50. The customer generally gains through lower prices and greater innovation in environments

51. The management function of controlling is defined as the process of measuring performance and__________to ensure desired results.

52. The first step in the control process is to ___________.

53. The control equation states that need for action = _____________ - _______________.

54. To be effective, managerial controls should be _____________.

35. 55. Good planning facilitates control by___________________ .

55. _____________is the system of communication and authority that links together the various parts of an organization

56. An organization chart shows the ____________structure of an organization

57. Good organizing ___________________________.

58. An organization chart showing vice presidents of marketing, finance, manufacturing, and purchasing all reporting to the president is depicting a ____________________structure

59. The "two boss" system of reporting relationships is found in the______________________structure

60. A manufacturing business with a functional structure has recently developed two new product lines. The president of the company might consider shifting to a______________ structure to gain a stronger product focus for operations

61. Better lower level teamwork and more top-level strategic management are among the expected advantages in a___________structure.

62. "Tall" organizations tend to have long chains of command and spans of______________control

63. In delegation ___________________is the right of a subordinate to act in ways needed to carry out the assigned tasks

64. The bureaucratic organization described by Max Weber is similar in nature to the ___________organization described by Burns and Stalker

65. Formally described, the staffing or human resource management process involves______________, developing, and maintaining a high-quality workforce

66. ______________is a set of activities designed to attract a qualified pool of job applicants to an organization

67. __________is the process of choosing from a pool the best qualified applicants.

68. _____________control (also called feed forward or precontrol) is any system that lets the manager take corrective action before the activity or project is finished.

69. The first step in human resource planning is to___________.

70. With __________ control, the manager exercises control as the activity takes place, and the work may not proceed until or unless it is acceptable.

71. With __________________controls, manager compares results to the standard after the project is complete.

72. _______________________ is the process of comparing actual performance with standards and taking any necessary corrective action.

73. __________________ means influencing others to work willingly toward achieving the firm’s objectives.

74. An ___________ leader tells subordinates what to do and expects to be obeyed without question.

75. A ___________ leader involves subordinates in decision making but may retain the final authority.

76. A ____________leader tries to do what the majority of subordinates desire.

77. The ____________________leader is uninvolved in the work of the unit.

78. Who was writing the Theory X-Y?

79. Managerial power=______________power +_____________power.

80. A manager who says "Because I am the boss you must do what I ask" is relying on__________power

81. Among the personal traits now considered important for managerial success is____________.

82. According to research into leader behaviors, the most successful leader is one who acts with a_____________.

83. In Fiedler's contingency theory, both highly favorable and highly unfavorable leadership situations are best dealt with by a___________ leader.

84. Directive leadership and achievement-oriented leadership are among the options in House's______________theory of leadership.

85. Leadership theory suggests that leadership success is achieved by correctly matching leadership style with situations.

86. In the leader-behavior approaches to leadership, someone who does a very good job of planning work, setting standards, and monitoring results would be considered a___________leader.

87. __________is a small group of people with complimentary skills, who work together to achieve a shared purpose, and hold themselves mutually accountable for its accomplishment

88. The teams officially recognized and supported by the organization for specific purposes are ____________.

89. The _________ stage of team development involves the initial entry of individual members into a team.

90. The _______________ stage of team development is a period of high emotionality.

91. At this stage of team development, members of the team begin to become coordinated as a working unit and tend to operate with shared rules of conduct.

92. Stage of total integration in which team members are able to deal in creative ways with both complex tasks and any interpersonal conflicts.

93. The final stage of team development is one in which team members prepare to disband.

94. The content theories of motivation:

95. The process theories of motivation

96. The reinforcement theory of motivation

97. In ERG’s theory said, that

98. Who changed the way we think about motivating employees in his famous “Hawthorne Studies

99. Motivation is best defined as

100. Which of the following are detrimental to employee motivation

101. Promoting internal competition among employees is a good motivational tool

102. What is the most accurate statement about holding meetings as it pertains to employee motivation

103. Which is the truest statement regarding monetary rewards as it pertains to motivating employees

104. Which of these are often good employee motivators

105. What’s the best way to motivate employees

106. What is a true statement about motivating your employees

107. What are the different styles of management

108. What is Management

109. What is function of management

110. What does effectiveness and efficiency means

111. Skills essential for managers

112. What does plan mean

113. Determine level of management

114. ___________ is a device for collecting information about an applicant's education, previous job experience, and other background characteristics.

115. The process of determining the skills, abilities, and other attributes a person needs to perform a particular job is referred to as

116. ___________ is when a more experienced employee is paired with a newcomer or a less-experienced worker to provide guidance, support, and learning opportunities.

117. Feliz orders her employees to ask every restaurant guest if they want the café’s signature dessert at the end of their meal. What management style is she displaying

118. Carmen asks her employees to determine what the upcoming holiday schedule should look like. What management style is she displaying

119. Which of the following factors does not typically have an effect on the manager’s management style

120. Thomas tells his employees that they need to run their hands under warm water for at least 20 seconds in order to comply with sanitation standards. What management style is he displaying

121. Ken tells his sales staff that they can decide when to make appointment calls as long as they use the scripts prepared by the management staff. What management style is he displaying

122. Resources such as labor materials and energy are known as ___ in the transformation process

123. The raw materials, components, completed or partially completed products, and pieces of equipment a firm uses are often referred to as

124. In a large company, the department charged with determining the actual processes to be used in turning inputs to outputs is

125. Getting products to customers, obtaining and managing raw materials, and packaging finished products are all activities of

126. The development and administration of the activities involved in transforming resources into goods and services is known as

127. The degree to which a good or service meets the demands and requirements of customers is called

128. Making identical, interchangeable components or complete products is referred to as

129. Unique products are generally produced through

130. A planning system that schedules the precise quantity of materials needed to make a product is called

131. _________ analysis is used to help companies eevaluate their economic environments, assess their strengths and weaknesses, and identify competitive threats and market opportunities.

132. Ed Flavorman, the chief executive of Flavor Best Ice Cream, believes that alternative plans are almost as important as the primary operational plans because the market is so competitive and unpredictable. Ed endorses:

133. Divisional managers, plan managers, and deans and department heads at colleges all are positions that usually are classified as:

134. Which of the following statements about effective leadership is the most accurate?

135. At Livwell Pharmaceuticals, research personnel are told that the company would like to develop at least three new products each year and are given some general information about which types of drugs seem to have the most potential. After that, scientists and other research personnel work essentially on their own to develop the new drugs. Managers at Livwell seem to prefer:

136. Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the ________ function of management.

137. Which of the following has the most significant influence on the formation of an organization’s culture

138. Which of the following best describes why it is so difficult to change organizational culture

139. Which of the following is key to look at when diagnosing the organization’s current culture

140. Why is it helpful to understand the stages of the change readiness model

141. Why is it important to create a sense of urgency when planning for change

142. Which of the following is most accurate when planning to communicate the change

143. Economies of scale:

144. Mo was just hired by a firm that has a very bureaucratic organization. Mo is likely to encounter which of the following conditions in his firm?

145. In a(n) ________ organization, decision-making authority is maintained at the top level of management.

146. Within its production department, Marlin Manufacturing has shift leaders, supervisors, assistant plan managers, plan managers, product group managers, assistant division managers, division managers, an assistant vice president for production, and a vice president in charge of production. Marlin Manufacturing is an example of a(n) _________ organization.

147. Groups of employees from different departments who work together on a long-term basis are members of:

148. Excite Enterprises has decided to let another company that specializes in accounting services handle all of its financial records and prepare its tax forms. This is an example of:

149. The _________ consists of relationships that develop spontaneously as employees meet and form power centers.

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