* suitable if you don’t know the name of the person you are writing ro.
** suitable if you know their name.
*** suitable if the person is a close business contact or friend.
THE REFERENCE
With reference to your advertisement in the “Reporter”,...
your letter of 25th April, ...
your phone call today, ...
THE REASON FOR WRITING
I am writing to enquire about ... / apologize for ... / confirm ...
REQUESTING AGREEING TO REQUESTS
Could you possibly ... ? I would be delighted to ...
I would be grateful if you could ...
GIVING BAD NEWS ENCLOSING DOCUMENTS
Unfortunately ... I am enclosing ...
I’m afraid that ... Please find enclosed ...
CLOSING REMARKS
Thank you for your help.
Please contact us again if we can help in any way.
there are any problems.
you have any questions.
REFERENCE TO FUTURE CONTACT
I look forward to hearing from you soon.
meeting you next Tuesday.
seeing you next week.
Task 4. Use this list of standard phrases to complete the letters below.
Letter 1.
GEO ORT LTD
Tel: 01525 72245 Fax: 01525 72611
Dear Mr Cochet,
……………………(1) phone call today, ……………… (2) for not sending you our price list. …........................................ (3) , it is still at the printers . However, …......................................... (4) a copy of the old list with the new prices penciled in.
……………………. (5)
……………………., (6)
Jacqueline Scott.
Letter 2.
GEO ORT LTD
Tel: 01525 72245 Fax: 01525 72611
Dear Mary,
…………………… (1) your phone call yesterday. .…………… (2) to confirm that ………………… (3) come and speak at the GMB Congress
in Manchester on July 13th. …………………… (4) send me a map showing how to get to Queen Mary’s Hall?