Letter 2

MASHIMPORT Russia, 119285 Moscow, Smolenskaya square 32/34 Your Ref: OurRef: WR/ng 25 February 20... C. H. Turner and Sons Ltd. Brandor Road Wythenshawe Manchester M 25 4 TS England Attention of Mr T. Mosley Dear Sirs Contract No. 15-06/96091 We refer to our negotiations in Moscow on 27 January this year when we informed you of unsatisfactory operation of Hydrofoil blades which had been supplied under the above Contract, in May 20... and installed on paper machine of the Krasnoyarsk Mill in September 20… . These hydrofoil blades operated together with Henson and Kolor fabrics in accordance with your recommendations and instructions. In March 20... while replacing the fabrics substantial wearing of insert was discovered on 31 blades supplied under Drawings No. 100-02,100-0З. As a result 31 above mentioned blades, in the opinion of Krasnoyarsk specialists, are not fit for further operation and are liable to replacement without charges as per Clause "Guarantee" of this Contract. We would appreciate your prompt decision on this matter. Yours faithfully IDanilov I. V. Danilov Manager

Questions:

1. What is I. Danilov's reason for writing this letter?

2. What did the two sides discuss at the negotiations in Moscow on the 27th of January?

3. What happened in the Krasnoyarsk mill?

4. What is the opinion of the Krasnoyarsk specialists?

5. What is to be done under the circumstances (in accordance with the contract)?

6. Draw up a plan of this letter.

Exercise 2. Read the following letters and identify the cause for claim in each of them. Fill in the table given below.

Letter l

Dear Sirs According to our Contract No. 285-34/02 of 8 April 20... the furniture was to be delivered by 25 August at the latest. However the goods ordered from you have not yet arrived. Please ship our order as soon as possible. Yours faithfully

Letter 2

Dear Sirs With reference to our order No. 103-02/56 of 1 May 20... we wish to inform you that your shipment was received on 20 October. Upon examination we found that 3 boxes (Nos. 197, 206, 216) are missing. We assume that this was caused by a mistake in your shipping department. Please send the missing items immediately. Additional shipping costs should not be charged to us. Yours faithfully

Letter 3

Dear Sirs We have received the first consignment of our order which arrived here on 13 December. Upon examining the goods we have found that one carton is completely wet. Because of this, 27 items were damaged and cannot be sold. We are returning these items today, and request immediate replacement of the damaged goods. Yours faithfully

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