Letter 2

Dear Sirs We have received your letter of 11 November requesting information on the present state of the Spanish flax market and the market for fine linens.

Prompts:

1. We regret to inform you that at present we are unable to obtain appropriate materials as our representative / agent in Spain is making a business tour of Northern Africa. 2. Unfortunately, we must inform you that we do not carry the requested article. 3. Allow us to draw special attention to points A and С in our offer.

Exercise 4.Read the beginning of the following letters (the left column), then find their appropriate continuation (the right column).

Thank you for your patterns and price list received a few days ago. I have received your letter of 11 June requesting an appointment at the end of this month. I was very pleased to receive an invitation to speak at the opening of the Stanhurst Business School on 10 September. We acknowledge with thanks the receipt of your detailed quotation for spare parts.

I regret being unable to attend the ceremony as I am arranging our Annual Dealers' Conference in Europe and will be in Paris from 10 to 15 September. We note with regret that your minimum order quantities are above our present requirements. Therefore, we cannot accept your quotation. We wish to note the high quality of your products. However the prices quoted are considerably higher than those for comparable merchandise of other firms. I am sorry I cannot see you at the end of June as I must be present at the tests of our new equipment at our works in Florida.

Exercise 5.Write a letter according to the points of guidance given below:

Parties

Mr D. Ammani Export Manager Gulf Petroleum Ltd.

Mr R. Pearle General Manager AND Group Addresses

Addresses

P.O.Box 1027 Alkhobar Saudi Arabia

Westblaak 37 Rotterdam 3016 KD Netherlands

Letter 1:Mr R. Pearle sends Mr D. Ammani a letter in which he:

- says that he is writing in connection with his Order No.978/BT for lubricating oil;

- informs the Supplier that he needs oil urgently;

- requests prompt shipment of oil;

- expresses the hope that Gulf Petroleum Ltd. will be able to comply with his request.

Letter 2: Mr D. Ammani receives his partner's letter and writes a reply in which he:

- acknowledges the receipt of Mr R. Pearle's letter;

- says that he cannot arrange a prompt shipment of lubricating oil (unfortunately it is not possible to arrange a prompt shipment at present);

- explains that there is no tanker available within the next 5 days;

- expresses regret that he is unable to meet his customer's request.

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