Letter 6

Dear Sirs We have received your first delivery and upon examining the goods have found that their quality does not correspond to that of the samples submitted. To prove our statement we are enclosing one of these samples and a cutting of the material received yesterday. We are prepared to retain these unsuitable goods, but only at a substantially reduced price. We look forward to receiving your price suggestions. Yours faithfully

Letter No.	Cause for complaint

Exercise 3.Express your complaint in the formal letter style, as in the model.

Model:

Your partner has not paid the invoices. You ask him to do it by the end of the month.

We would appreciate your payment of outstanding invoices by the end of the month

1. While you examined the delivered goods you discovered that your partner had sent 160 tons of coffee instead of 150 tons as you ordered and billed you accordingly. You would be willing to keep the excess quantity only if the prices were considerably reduced.

2. You cannot wait any longer for the amounts due to you. You are considering handing this matter over to your legal department.

3. The goods ordered from your partner have not yet arrived. As you need the goods urgently ask your partner to deliver the goods within 14 days.

4. Your partner has sent you an invoice which does not clearly indicate the price for item No. 157. You need another clearly itemised invoice as soon as possible.

Exercise 4.Write a letter according to the points of guidance given below:

Parties

Mr E. A. Katin Manager Pragma Ltd.

Mr L. Dhaka Export Manager Jute Trading Co.

Addresses

14 Kutuzov Avenue Moscow Russian Federation

141 Dharamtala Road Bombay India

Letter 1: Mr E. A. Katin from Pragma Ltd. writes a letter to his Indian partner in which he:

- makes reference to his Order for Jute No. 35-143/01 of 17 March 20...;

- reminds Mr L. Dhaka that in accordance with the Contract the latest shipment of jute is to arrive in Odessa on 21 July. However he has not yet received Mr L. Dhaka's notification of readiness, although it is 21 July today;

- informs Mr L. Dhaka that this delay is causing his firm great inconvenience and asks him to speed up the delivery.

Letter 2: Several weeks passed. Pragma Ltd. received jute and was quite satisfied with its quality. Mr L. Dhaka however did not receive payment for the ordered goods. So he writes Mr E. A. Katin a letter in which he:

- makes reference to Order No. 35-143/01 of 17 March 20...;

- says that according to the Contract payment was to be made 15 days after receipt of the shipment. Unfortunately he has not yet received payment;

- asks Mr E. A. Katin to urgently forward the amount due to Jute Trading Co.

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