Match the words and phrases (a-f) with the pictures (1-6).
a single room d family room
b double room e en suite room
c twin room f dormitory
Reading
2 The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?
a Ask when the reservation is for.
b Ask for the guest's name.
с Give the price of the room.
d Ask how many nights the guest is staying.
e Give the name of the hotel.
f Ask for a credit card number.
R Hello. Hotel di Lago. Can I help you?
G Hello. I'd like to make a reservation, please.
RCertainly. When is it for?
GFor the weekend of 25th and 26th June.
R OK. How many nights is that for?
G Three nights - Friday, Saturday, and Sunday.
R Is that a single or a double room?
G A double room, please. With a bathroom.
R All our rooms have a bathroom. That's 120 euros per night, including tax.
G That's fine.
R Would you like a smoking or non-smoking room? G Non-smoking, please.
ROK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June.
G That's right.
Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list?