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Practice in communication

(Complaint and Apology/Excuse)

*10.4.1.Read and try to remember:

Here are some ways of expressing your dissatis­faction with someone or something.

A. (complaint) B. (apology/excuse)

1. I bought these gloves here. 1. Yes, I know but...

When I got home there was 2. I'm sorry...

a hole in them. Look! 3. Sorry, there's no-

2. I don't think this fish is fresh, thing I can do about

3. There's no hot water in my room. it, I'm afraid.

A. 1. I (really) don't think that's good enough.

2. It/that (just) won't do.

3. That's no excuse.

4. You can't expect me to...

10.4.2. A friend complains that you:

1. never write to him or her.

2. were very rude to him/her.

3. tell lies.

4. still owe him/her 10 dollars.

Excuse yourself. Your friend doesn't accept your apology.

10.4.3. Suppose you are a landlady or landlord. One of your guests:

1. comes in late every night.

2. leaves all the lights on.

3. makes a lot of noise.

4. listens to loud pop music on the radio.

5. leaves the front door open.

Complain to him/her about these habits. He/ she will find excuses which you do not accept.

General understanding

10.5.1.Read the text. Try to understand it and be ready to answer the questions.

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